General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What forms of payment are accepted?
We accept cash, Visa, MasterCard, Discover & American Express. Sorry no checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arenas.
Can a guest play while wearing a cast?
No. In the interest of safety, guests wearing a cast or other medical device (splint, sling, or brace) will not be permitted on the inflatables.
Can adults play on the inflatables?
As long as they are within the manufacturer guidelines for height and weight and follow all safety rules.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that the Party Host arrive 15-20 minutes before the scheduled party time to unload the car, check-in the Guest of Honor & family and be there to greet party guests. Party guests should plan to arrive 5-10 minutes before the scheduled party time to check in & watch the Pump It Up Safety Video.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! You can book online, by phone or in person. A non-refundable deposit of $100 is required to confirm your reservation. Bookings without a deposit expire automatically and re-booking is subject to availability.
Is a deposit required?
A non-refundable $100 deposit is required to confirm your party reservation at the time of booking. The balance the non-refundable deposit is due at the time of party confirmation (2-3 days prior to your event), and is equal to the base price of your confirmed party package, less deposits already paid.
What are your standard weekend party start times?
Weekend Parties start every 35 minutes, beginning at 8:25am. Reservations are based on availability at the time of booking with payment of deposit. A $100 non-refundable deposit is required to confirm your reservation.
What if I need to reschedule my party?
Minimum 14 days prior notice is required to reschedule or cancel an event from its original date. If rescheduled & hosted within 30 days of the original date, the deposit may apply. Rescheduling is subject to availability & not guaranteed. If canceled or rescheduled less than 14 days prior to its original date your deposit is not transferable, and you will be held financially responsible for the full price of your party package if a new party does not reserve your time slot after you cancel.
How many guests can I invite?
For the comfort and safety of all guests, total party headcount may not exceed 55. Party Packages include Admission and bundled items for up to the number of kids specified in the party package. If the child headcount exceeds the number of kids included in your party package, there will be an Admission Fee charged per child. If the total number of guests exceeds 55 there will be an Admission Fee for adult guests in excess of 55 people. The Admission fee does not include additional food or bundled items. Kids are 34" or taller and under 18 years old are included in your party headcount. For larger groups, please call us about options we offer with a larger party room.
Do I need to stay at the party?
The party host is required to stay at the party until your last guest departs.
What food items can be brought into the facility?
Fruit, vegetable & lettuce based salad platters which are store bought AND in the original store container, individual ice cream cups, snack size bags of chips and your cake or cupcakes are OK. No other outside food or beverages are permitted and will not be served. Sorry, no exceptions.
Are the party prices different on Holidays and School Closings?
Yes. Our party packages are priced for Weekdays (Monday-Thursday), T.G.I.Fridays and Weekends (Saturday-Sunday).
How much pizza should I order for the adults and what about their drinks?
We recommend one pizza and one 2-liter drink for every five guests. If there are any leftovers, we will help you box them up to take home.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Will the party room be available for us during our arena play time?
Typically not, because all of our parties are private and there will usually be another party in the party room. However, you will be able to see the party room once it has been set up for your party.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests must remain with the party they're attending, to preserve the private party policy at Pump It Up.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your event to confirm details - child & adult headcount, food order and other party essentials. At that time, you’ll have an opportunity to adjust your party type or size, select adventures, pizza, drinks, goodie bags, balloons or other party options. Please remember that outside food and drinks are not permitted and decorations are limited to tabletop decor.
How many slices are in a pizza?
There are 10 slices per pizza pie.
What assistance do you provide in the party room?
A lot! First, the party room is cleaned set up for you with your cake, Guest Of Honor's gifts, and other decor (goodie bags, balloons, etc). Our Staff will also be there to serve food & drinks for the children, and will take care of cleanup. Of course, we'll check in with you from time to time to see if you need anything too.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our private parties start at the scheduled event time. To maintain private parties, we are not able to extend or modify your event's schedule. We will escort late-arriving guests to your group.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Food, staff & resources are prepared prior to your event based on info you provide on the Confirmation Call. We may adjust the Party Package UP, but not down, on the day of the event. You may purchase PIU food & beverages, bundled add-ons at your event, subject to availability. Added food is subject to delivery schedules & fees. Party Packages include Admission and bundled items for up to the number of kids specified in the party package. If the child headcount exceeds the number of kids included in your package, there will be an Admission Fee charged per child. If the total number of guests exceeds 55 there will be an Admission Fee for adult guests in excess of 55 people. The Admission fee does not include food. Kids who are 34" or taller and under 18 yrs are included in your headcount.
What are the beverages you offer in the party room?
We proudly serve Pepsi Co. Products including Pepsi, Diet Pepsi, Sierra Mist, Orange Crush, Mountain Dew, Dr. Pepper, Rootbeer, Brisk Raspberry Ice Tea, Tropicana Fruit Punch, Lemonade & Pink Lemonade. We also offer Kool Aid Juice Pouches, Bottled Water, Apple Juice & Orange Juice. Vending products include Starbucks, Energy Drinks & other refreshing items. Outside beverages are not permitted.
What is the price of the other food options?
Please see our Party Food List for additional food options. Remember that outside food/beverages are not permitted. Fruit/vegetable & salad platters which are store bought AND in the original store container, individual ice cream cups or bags of chips and your cake or cupcakes are OK. No other outside food or beverages are permitted and will not be served. Sorry, no exceptions.
Open Jump FAQ
Are reservations required?
Pre-paid reservations have priority in the case of a sold out event. Reservations are recommended but not required for groups of 4 or less, and admission is subject to capacity limits. Groups of 5 or more require a pre-paid reservation. We recommend arriving 10 minutes prior to the event start time to avoid forfeiture of your reservation to our walk-in guests. Unpaid reservations are forfeited if not checked in and paid by the start time of the event.
Is the admission cost refundable?
The Admission Fee is non-refundable; it is applied to a child for admission into the facility. A pre-paid reservation is required for groups of 5 or more. Admission to any event is subject to capacity, and pre-paid reservations have priority. We recommend arriving 10 minutes before the event start time to avoid forfeiture of your reservation to our walk-in guests. Unpaid reservations are forfeited if not checked in and paid by the start time of the event.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge if they are accompanied by a paid-admission child. There are activities for toddlers only in both of our play arenas for children under 34" tall. Children under 34" tall are not permitted on the inflatables at all, not event with an adult.
Is there an additional charge for parents, siblings, and/or care-givers?
A non-refundable Admission Fee to enter Pump iT Up is charged to all guests under 18 years old for public events. All guests under 18 years old are counted toward party guest headcount for private events. Generally, we do not charge Admission for adults (18+ years old) for public events. Adults may be charged an Admission Fee if total private party headcount exceeds 55 (adults/children combined). Admission for children under 34" tall may be waived if they are accompanied by a paid admission.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
How do we pay for Special Events?
Special events must be pre-paid in advance and are non refundable nor transferable. There are no free passes, discounts or coupons accepted for special events.
Other Ways to Play
Are reservations required for camps?
Advance reservations are required for drop off play dates and other special events. Please contact us to make a reservation.
"Faq" was last updated January 22nd, 2020 by