What time should my guests and I arrive at the party?
We ask that the Party Host arrive 15-20 minutes before the scheduled party time to unload the car, check-in the Guest of Honor & family and be there to greet party guests. Party guests should plan to arrive 5-10 minutes before the scheduled party time to check in & watch the Pump It Up Safety Video.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
Minimum 14 days prior notice is required to reschedule or cancel an event from its original date. If rescheduled & hosted within 30 days of the original date, the deposit may apply. Rescheduling is subject to availability & not guaranteed. If canceled or rescheduled less than 14 days prior to its original date your deposit is not transferable, and you will be held financially responsible for the full price of your party package if a new party does not reserve your time slot after you cancel.
Is a deposit required?
A non-refundable $100 deposit is required to confirm your party reservation at the time of booking. The balance the non-refundable deposit is due at the time of party confirmation (2-3 days prior to your event), and is equal to the base price of your confirmed party package, less deposits already paid.
What food items can be brought into the facility?
Fruit/vegetable & salad platters which are store bought AND in the original store container, individual ice cream cups, snack size bags of chips and your cake or cupcakes are OK. No other outside food or beverages are permitted and will not be served. Sorry, no exceptions.
How do I schedule a Pump It Up party?
It's easy! You can book online, by phone or in person. A non-refundable deposit of $100 is required to confirm your reservation. Bookings without a deposit expire automatically and re-booking is subject to availability.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because all of our parties are private and there will usually be another party in the party room. However, you will be able to see the party room once it has been set up for your party.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our private parties start at the scheduled event time. To maintain private parties, we are not able to extend or modify your event's schedule. We will escort late-arriving guests to your group.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Food & other party resources are prepped prior to your event based on the details provided by you during the Confirmation Call. We may adjust your Party Package UP, but not down, on the day of the event. You may purchase PIU Goodie Bags, balloons, glow items & beverages a la carte at your event, subject to stock on hand. Additional food orders are subject to delivery schedules & fees, and may not be available on the day of your event.
How many slices are in a pizza?
There are 10 slices per pizza pie.
What is the price of the other food options?
Please see our Party Food List for additional food options. Remember that outside food/beverages are not permitted. Fruit/vegetable & salad platters which are store bought AND in the original store container, individual ice cream cups or bags of chips and your cake or cupcakes are OK. No other outside food or beverages are permitted and will not be served. Sorry, no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your event to confirm details - child & adult headcount, food order and other party essentials. At that time, you’ll have an opportunity to adjust your party type or size, select adventures, pizza, drinks, goodie bags, balloons or other party options. Please remember that outside food and drinks are not permitted and decorations are limited to tabletop decor.
What are your standard weekend party start times?
Weekend Parties start every 35 minutes, beginning at 9:00am. Reservations are based on availability at the time of booking with payment of deposit. A $100 deposit is required to confirm your reservation.
What assistance do you provide in the party room?
A lot! First, the party room is cleaned set up for you with your cake, Guest Of Honor's gifts, and other decor (goodie bags, balloons, etc). Our Staff will also be there to serve food & drinks for the children, and will take care of cleanup. Of course, we'll check in with you from time to time to see if you need anything too.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are the party prices different on Holidays and School Closings?
Yes. Our party packages are priced for Weekdays (Monday-Thursday), and Weekends (Friday-Sunday).
How many guests can I invite?
For the comfort and safety of all guests, party headcount may not exceed 55 (adults/kids combined). An Admission Fee will be charged for each child (under 18) over the number included in your package.This does not include food/drinks/add ons/accessories. For larger groups, please call us about options we offer with a larger party room.
Do I need to stay at the party?
The party host is required to stay at the party until your last guest departs.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests must remain with the party they're attending, to preserve the private party policy at Pump It Up.
How much pizza should I order for the adults and what about their drinks?
We recommend one pizza and one 2-liter drink for every five guests. If there are any leftovers, we will help you box them up to take home.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products including Coke, Diet Coke, Sprite, Orange Fanta, Dr. Pepper, Ice Tea & Fruit Punch. We also offer Juice Pouches, Lemonade & Water, Apple Juice & Orange Juice. Outside beverages are not permitted.