What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can I have a party for more than one birthday child?
Yes. A sibling may be added with no additional charge. Non family members wanting to share a birthday event will incur a charge of $50.00 extra for each additional birthday child (limited to 2 kids; the extra child(ren) must be added when the party is originally booked). We cannot merge parties that have been booked separately at anytime. If an exception is made at any point the deposit policy still remains as NON refundable.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance od your party is due and payable on the day of your party at it's conclusion. Please remember that NJ sales tax of 7% is not included in your party price until its conclusion along with a 15% suggested gratuity
What if I need to reschedule my party?
To avoid additional charges,we require at least 14 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of original date. If you cancel or reschedule your party within 7-14 days of the event, you will be responsible for 50% of the total price.If you cancel/change your event within the 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable(no exceptions)
What food items can be brought into the facility?
You may bring your own cake or cupcakes to your party. We’re sorry, but absolutely NO other outside food or drinks are permitted. If you choose your own food vendor there will be an additional $75 fee (max amount of trays:5) to cover all your guests under our liability insurance, should there be any incident.
Do you have a cake vendor that I can order a cake from?
Yes. We offer and Ice cream version that is completely allergen FREE and comes with an image of your choice at no additional charge.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Please keep in mind that we cannot use tape, thumb tacks to hang anything only fun tac ca be used. We are not responsible for items left behind, Although we do keep items for a max of 30 days in our Lost and Found. Please call the store at 973-252-9777 if you did leave something behind.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. For your convenience, we also have candles, and socks available for purchase.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Are the party prices different on Holidays and School Closings?
No. The only restriction that we impose during School Closings and Holidays for parties is that you cannot use a discount or party special price during these times.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.
*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Do you offer any other food besides pizza?
Yes. We have a complete catering menu to create the perfect party experience for you and your guests.
Can I bring my own goodie bags and/or balloons?
Yes. If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for a charge per balloon.
Can I have a craft activity during the party?
Yes we do offer a Jump N Art Party for you and your guest to enjoy. Please inquire for complete details and a list of art projects that we offer.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide ice for drinks?
Yes. For your convenience we offer ice for your drinks to keep them cold for your enjoyment.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We do offer an extended party option for your convenience. Please ask for complete details.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes, as long as it's within 4 days of your party. Party packages cannot be changed the day of the party for any reason. Please contact the store so we can make the proper adjustments.
What if there is inclement weather the day of our party?
In the event of inclement weather or weather related acts of God, we will reschedule your event one time. Weather related incidents out of our control can only be rescheduled for a future date and are non refundable. The new date must be within 1 year of the original date and event booking must be made within 30 days. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. No additional date changes can be made.
Do you have a refrigerator for my cakes or drinks?