Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, adults are NOT permitted in or on the equipment for any reason. Our inflatables are specifically designed for children, and adult use could pose risks such as equipment damage, overcrowding, or injuries to both adults and children.

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.

For safety reasons, any guest wearing a cast or other motion-limiting medical device, such as a splint, sling, or brace, will not be allowed to play on the inflatables. However, we still welcome them to attend the party, and there will be no charge for their attendance. To ensure they can still have a great time, we offer other fun activities like air hockey, pop-a-shot basketball, and more non-bouncing games.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience, we accept cash, Visa, MasterCard, Discover, and American Express as payment options. Unfortunately, we are unable to accept checks. Thank you for understanding!

Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.

We ask that you and your guests arrive 5-10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.

We require at least 8 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule within 7 days of your event, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

You’re welcome to use your own table decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Latex balloons are not permitted, but aluminum balloons are accepted. Make sure they're inflated prior to arrival.

Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! Depending on your package selection, there is a per head charge for each additional guest over the number included in your party package. There is a maximum capacity of 35 children per party.

You may bring water bottles and juice boxes. We have drinking fountains and also offer water, juice and soda for purchase. Please note NO coolers are permitted at Pump It Up - we have a refrigerator available for storage.

Just bring your smile, sit back, relax, and let us handle everything for you!

We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.

No alcohol is allowed in our facility.

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own inflated mylar balloons. (Laytex balloons must be purchased through us) Due to a helium shortage, unfortunately, we no longer can supply helium to our party hosts.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Yes. We charge $25.00 extra for each additional birthday child (excludes siblings - limited to 2 kids; the extra child must be added when the party is originally booked).

Yes, we have partnerships with Jimmy John's and Zayka Indian Cuisine to allow our party hosts to purchase sandwich trays, samosa trays, and more for their party guests.

Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.

Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry- no exceptions.

Yes

No, but our soft drinks are cold. You may store your drinks in our refrigerator as well.

We offer juice boxes, bottled water and a large assortment of Cooke products.

In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.

We’re sorry, but guests may not re-enter the inflatable arena(s).

We currently do not have a cake vendor, however, please check with us for cake baker recommendations.

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Yes – our weekly Open Jump sessions are not drop-off events.

We recommend that you reserve your childs space for camp. Please contact us to make reservations.