What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks (i.e. chips, goldfish, crackers, etc.), sealed salsa or hummus for the chips and bottled water to your party. No ice chests are allowed for safety reasons. No other outside food or beverage is permitted without an additional fee. An additional 'Outside Food' fee of $50 allows you to bring in any appetizer dishes from your heritage or culture. It cannot be anything on the Pump It Up menu and must be able to be kept at room temperature. Please remember to bring any serving utensils required for your outside food, including a cake knife.
Do you offer any other food besides pizza?
Yes, please see our Food menu on line.
What kind of drinks can I bring?
You may bring in bottled water, which we are happy to refrigerate, as no ice or coolers are allowed in the facility. We also offer bottled water, juice boxes, and 2-liter soda and lemonade for purchase.
Do you have a refrigerator for my cakes or drinks?
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles and a knife to cut the cake. We have lighters. For your convenience, we also have candles available for purchase. Please bring serving utensils for any outside food brought in, per our food and beverage policy.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you approximately 3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options from our menu. Menu prices are subject to change from time of booking to time of hosting party. See online menu for current pricing.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up Goodie Bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.50 per 9" latex balloon, or $3.00 per 18" mylar balloon.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
How many slices are in a pizza?
14 slices in our large pizzas.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 50% of the base party price if within 14 to 8 days, or 100% of the base party price if within 7 days. Remember that your deposit is always non-refundable (sorry-no exceptions) if you cancel at any time. Party packages can be changed up until the day prior to your party.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $12 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your bottled water in our refrigerator as well.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!