Murrieta, CA
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We are excited to announce that our reopening date is July 21st. Daily updates can occur due to local officials guidance so please check back for future updates.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: (insert store specific procedures)
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, and introduced individually packaged food items.

General

Are socks required?
Yes, regular socks are required to play on the inflatables. We do not allow grip socks to be worn.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5 -10 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Please do not arrive any earlier.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a party coordinator will set up the room for you, serve the children, lead the Happy Birthday, open gifts for you, keep a gift log, and clean up when the party is over.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.
Is a deposit required?
A $75.00 non-refundable deposit is required to reserve your party. $100 non-refundable deposit will be required for a "Last Minute Party" booking. The balance is due and payable on the day of your party. There will be a $75 re-booking fee for parties that need to re-schedule.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, a store bought vegetable tray, and a store bought fruit tray to your party. We’re sorry, but no other outside food or drinks are permitted. Water and ice cream must be purchased through us.
What kind of drinks can I bring?
We sell drinks, you may purchase Dasani water, Capri Suns, Minute maid lemonade or fruit punch and Coke products from us. We have drinking fountains and also offer water, juice and soda for purchase in our vending machines. If purchasing pizza, all drinks are provided. Sorry, no outside drinks allowed.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. You can purchase our air blown balloons for $10 per dozen.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. We also have party themes available for you. Our themes range from $29 - $59 and include: character table covers, plates, cups, napkins, and a balloon per child.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Can I order whole pizzas for the kids?
No, you would book a Deluxe pary. That will include 2 slices and a drink for each child. No outside food or drinks are allowed. You may order additional pizzas for the adults.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count. There will be a charge for anyone between the ages of 2-17.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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