General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, regular socks are required to play on the inflatables. We do not allow grip socks to be worn.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5 -10 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Please do not arrive any earlier.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a party coordinator will set up the room for you, serve the children, lead the Happy Birthday, open gifts for you, keep a gift log, and clean up when the party is over.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, a store bought vegetable tray, and a store bought fruit tray to your party. We’re sorry, but no other outside food or drinks are permitted. Water and ice cream must be purchased through us.
Is a deposit required?
A $75.00 non-refundable deposit is required to reserve your party. $100 non-refundable deposit will be required for a "Last Minute Party" booking. The balance is due and payable on the day of your party. There will be a $75 re-booking fee for parties that need to re-schedule.
What kind of drinks can I bring?
We sell drinks, you may purchase Dasani water, Capri Suns, Minute maid lemonade or fruit punch and Coke products from us. We have drinking fountains and also offer water, juice and soda for purchase in our vending machines. If purchasing pizza, all drinks are provided. Sorry, no outside drinds allowed.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. You can purchase our air blown balloons for $10 per dozen.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. We also have party themes available for you. Our themes range from $29 - $59 and include: character table covers, plates, cups, napkins, and a balloon per child.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Can I order whole pizzas for the kids?
No, you would book a Deluxe pary. That will include 2 slices and a drink for each child. No outside food or drinks are allowed. You may order additional pizzas for the adults.
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count. There will be a charge for anyone between the ages of 2-17.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by