What time should my guests and I arrive at the party?
Please arrive only 10-15 minutes before your party start time. There will be no "setting up" before your party, so arriving early is not necessary. Please be prepared to pay your party balance upon arrival. The safety video will be shown at the start of your party.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. They are responsible for setting up and cleaning up the party room for you and your guests.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 50% of the total party price. If you cancel or reschedule your party within 24 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. A $75 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, fruit trays and drinks to your party. We’re sorry, but no outside restaurant food or cooked food is permitted (no exceptions). Please make sure any guest bringing food to your party understands the food policy as well.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or hanging piñatas.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.25 per balloon.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $8 per child charge per additional guest over the number included in your party package. If you are expecting more than thirty guests, please let us know at least 5 days prior to your party.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How many slices are in a pizza?
Our Cici's large pizzas have 10 slices per pizza. If you would like to have the pizza cut into smaller pieces, just tell us during the confirmation call and we will arrange for the smaller slicing.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, juice boxes, and mini waters (8 oz). If you are hosting a Deluxe or Ultimate party, you will be asked during the confirmation process what your choice of drink will be for the children in the party. You are welcome to bring in additional drinks in a cooler or we can keep them cool in our refrigerator.