Mobile, AL
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
What other measures are you taking to follow social distancing protocols?
We are decreasing the size of our open jumps and camps. We also ask that during this time, adults NOT play on the inflatables to keep them as sanitary as possible for our little jumpers.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance. ***Pump It Up staff will be wearing a mask at all times to help protect you and your child.***

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Yes! Our staff work hard for you!
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Birthday Party

What time should my guests and I arrive at the party?
Please arrive only 10-15 minutes before your party start time. There will be no "setting up" before your party, so arriving early is not necessary. Please be prepared to pay your party balance upon arrival. The safety video will be shown at the start of your party.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. They are responsible for setting up and cleaning up the party room for you and your guests.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. A $75 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $8 per child charge per additional guest over the number included in your party package. If you are expecting more than thirty guests, please let us know at least 5 days prior to your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, fruit trays and drinks to your party. We’re sorry, but no outside restaurant food or cooked food is permitted (no exceptions). Please make sure any guest bringing food to your party understands the food policy as well.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 50% of the total party price. If you cancel or reschedule your party within 24 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.25 per balloon.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or hanging piñatas.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
Our Cici's large pizzas have 10 slices per pizza. If you would like to have the pizza cut into smaller pieces, just tell us during the confirmation call and we will arrange for the smaller slicing.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, juice boxes, and mini waters (8 oz). If you are hosting a Deluxe or Ultimate party, you will be asked during the confirmation process what your choice of drink will be for the children in the party. You are welcome to bring in additional drinks in a cooler or we can keep them cool in our refrigerator.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. Children ages 1-18 will be charged an admission fee.
Do I need to stay with my child during the Open Play session
Yes – Open Jump sessions are not drop-off events, but are great family fun.
"Faq" was last updated January 22nd, 2020 by

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