General Pump It Up FAQ
How long are you closed for?
We are currently closed due to the coronavirus outbreak and unable to take calls. If you have a party scheduled with us and we are still closed on the day of your event, we will automatically cancel your event. Anyone whose party is automatically cancelled will receive an email confirmation of the cancellation and you will be free to rebook with no restrictions when we reopen. We hope your families stay healthy and happy and hope to see you soon!
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed by a parent/guardian. Our digital waivers can be completed in advance online at any time (recommended) or in the store on the day of the party.
Are there any age/height restrictions?
Yes. Each ride has specific minimum and maximum height and weight restrictions. Some rides are not appropriate for young children or some heavier adults. Please check with a staff member before entering a ride if you have any questions.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
A gratuity is a great way to let our staff know they did a good job!
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion-limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that the party host arrives 15 minutes before the party start time, and that guests arrive 5-10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
We will set up the room, clean-up after the party and provide help as needed during your event, but do not provide a dedicated staff member to assist you in the party room. Also note that we cannot handle any food due to State licensing requirements.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 45.
What food items can be brought into the facility?
*** Note that we are limited as to what food is allowable due to State regulations *** You are welcome to bring cake, ice cream (we recommend ice cream cups or bars), and snacks including chips, crackers, cheese, fruit, veggies, muffins, or bagels. We can order pizza, chicken poppers, bread sticks, cheese sticks or wings for your party, and you can also bring any non-alcoholic beverages. In general, the following items are NOT allowed: pizza not ordered through us, sandwiches, dishes containing meat or fish, heated or chilled food. Please call if you have any questions about the policy. We will review all items you wish to bring when we confirm your party so there are no misunderstandings on the day of your event.
What if I need to reschedule my party?
All deposits are non-refundable. You may reschedule or cancel your reservation up to 10 days prior to your event with no additional fees or restrictions. However, if you change or cancel within 10 days of your event, the balance of the price will be charged using the credit card information you provided at the time the reservation was made. All amounts charged will be held as a store credit for use at a future date. Your rescheduled event will be restricted to a Monday through Thursday or Friday before 3:00, unless scheduled on a short-term basis. To cancel your event you must speak with a party coordinator and receive a cancellation email.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase. (Remember that socks are required to jump on our equipment)
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. Siblings are charged a reduced rate.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
Yes - reservations are required for all camp dates.
"Faq" was last updated January 22nd, 2020 by