What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days (15 day max) advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring your own cake or cupcakes to your party. We’re sorry, but absolutely NO other outside food or drinks are permitted. If you choose your own food vendor there will be an additional $75 fee (max amount of trays:5) to cover all your guests under our liability insurance, should there be any incident.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I have a party for more than one birthday child?
Yes. A sibling may be added with no additional charge. Non family members wanting to share a birthday event will incur a charge of $50.00 extra for each additional birthday child (limited to 2 kids; the extra child(ren) must be added when the party is originally booked). We cannot merge parties that have been booked separately at anytime. If an exception is made at any point the deposit policy still remains as NON refundable.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We do offer an extended party option for your convenience. Please ask for complete details.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Please keep in mind that we cannot use tape or thumb tacks to hang anything . We only fun tac can be used. We are not responsible for items left behind, Although we do keep items for a max of 3 days in our Lost and Found.
Do you have a cake vendor that I can order a cake from?
Yes. We offer and Ice cream cake.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you offer any other food besides pizza?
Yes. We have a complete catering menu to create the perfect party experience for you and your guests.
Can I bring my own goodie bags and/or balloons?
Yes. If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for a charge per balloon.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes, as long as it's within 4 days of your party. Party packages cannot be changed the day of the party for any reason. Please contact the store so we can make the proper adjustments.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. For your convenience, we also have candles, and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Do you provide ice for drinks?
Yes. For your convenience we offer ice for your drinks to keep them cold for your enjoyment.
Do you have a refrigerator for my cakes or drinks?
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
What if there is inclement weather the day of our party?
*POLICY UPDATE: In the event of inclement weather or weather related acts of God, we will reschedule your event one time. Weather related incidents out of our control can only be rescheduled for a future date and are non refundable. The new date must be within 1 year of the original date and event booking must be made within 30 days. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. No additional date changes can be made.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.