General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables. Socks are available for purchase at the front desk if you need them
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. We do a suggested 18% gratuity for all birthday parties and an 18% gratuity will automatically be added to any 1/2 price party based on the original base price of the party.
Is there an additional charge for parents, siblings, and/or care-givers?
Siblings or any additional guests 2 years of age and/or over the height of 34" and under the age of 18 are required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. Adults or Care-Givers(18 yrs old) accompanied by a paying child may join in on the fun for $10.95(each adult). There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay fee.
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What food items can be brought into the facility?
You may bring your own cake or cupcakes to your party. We’re sorry, but absolutely NO other outside food or drinks are permitted. If you choose your own food vendor there will be an additional $75 fee (max amount of trays:5) to cover all your guests under our liability insurance, should there be any incident.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days (15 day max) advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
Yes. A $150 non-refundable deposit is required to reserve your party. The balance od your party is due and payable on the day of your party at it's conclusion. Please remember that NJ sales tax of 6.625% is not included in your party price until its conclusion along with a 18% suggested gratuity.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
Do you offer any other food besides pizza?
Yes. We have a complete catering menu to create the perfect party experience for you and your guests.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
Yes. If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for a charge per balloon.
Can I have a party for more than one birthday child?
Yes, however each additional child will incur a charge of $50.00 extra for each additional birthday child (limited to 2 kids; the extra child(ren) must be added when the party is originally booked). We cannot merge parties that have been booked separately at anytime. If an exception is made at any point the deposit policy still remains as NON refundable.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Please keep in mind that we cannot use tape or thumb tacks to hang anything . We only fun tac can be used. We are not responsible for items left behind, Although we do keep items for a max of 3 days in our Lost and Found.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes, as long as it's within 4 days of your party. Party packages cannot be changed the day of the party for any reason. Please contact the store so we can make the proper adjustments.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. For your convenience, we also have candles, and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We do offer an extended party option for your convenience. Please ask for complete details.
Do you provide ice for drinks?
Yes. For your convenience we offer ice for your drinks to keep them cold for your enjoyment.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
*POLICY UPDATE: In the event of inclement weather or weather related acts of God such as weather storms or power outages, we will reschedule your event one time. Weather related incidents out of our control can only be rescheduled for a future date and are non refundable. The new date must be within 1 year of the original date and event booking must be made within 30 days. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. No additional date changes can be made.
Do you have a cake vendor that I can order a cake from?
Yes. We offer and Ice cream cake.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10-15 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests. We reserved the right to change and or cancel any jump within 24 hours of event. Please check event calendar prior to event to confirm event status.
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers. Jump events may change if there are no reservations. **We reserve the right to cancel or change any open jump that does not have reservations 24 hours prior to event start time. Jumps may change so check our events calendar prior to coming to a non reserved event.
Is the admission cost refundable?
No, Admission Fee is non-refundable.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not event with an adult.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers to enter the arenas and they are not allowed to play on any equipment. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
How do we pay for Special Events?
Special events must be pre-paid in advance and are non refundable or transferable. There are no discounts or coupons excepted for special events other than our in store emailed promotions or coupons. Special Events include but are not limited to: Parents Night Out, Holiday Special Events, General Special Events, School Closings, Special Themed Jumps.
Other Ways to Play
Are reservations required for camps?
Yes. We require a reservation and a deposit payment in full for all camps. There is also a camp registration packet that must be completed prior to attending the first day of camp. All scheduled camp dates must be chosen at the time of registration and may not be moved or changed once registered for camp. Unattended camp sessions or customer cancellations will be deemed forfeited for the date registered.
"Faq" was last updated January 22nd, 2020 by