General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver from infants to grandparents. All guests under 17 years of age must have a waiver completed and signed by an adult. For your convenience, family members aged 17 years or younger may be included on the same waiver. Waivers are available online and can be completed prior to arrival or at Pump It Up on one of our computers. Adults not completing a waiver for a child can sign our adult waiver when they arrive.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the large inflatable equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests age 2 and under the age of 18 would be required to pay. Guests under the age of 2 are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay fee.
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by offering 10% off any party package or open jump full price admission.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - two Party Pros will be assisting in the party room.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an additional charge per additional guest over the number included in your party package. A drink is provided but not additional pizza for extra kids. We do have a maximum limit of 35 kids per party. If you want to have more than 35 kids contact us for times and pricing for larger groups.
What food items can be brought into the facility?
You may bring cake/cupcakes (either home made or store bought), prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 day advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. If you cancel or reschedule your party within 8 to 14 days there is a $25 additional charge. If you cancel or reschedule within 7 days of your party there is a $100 additional charge. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations, balloons and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we are unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, there will not be a fee to reschedule, and we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date.
How many tables are in the party room? What sizes are they?
There are 6 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the cake table, 1 is for gifts/goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.
If I have booked a party package for 25 kids, can I change it to a smaller package?
We allow you to adjust the size and type of your party package within 48 hours of your party. Please contact the store so we can make the proper adjustments.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and the last 50 minutes is in the party room.
At which age is a child considered a jumper for my party?
Children ages 2 through 17, including the guest of honor, are counted toward the guest count.
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters in the arenas, only the party room.
Open Jump FAQ
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. All children ages 2 - 17 pay the full price admission. Toddlers under the age of 2 are admitted at a discounted rate. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay admission fee.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by