West Chester, OH
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
WE ARE CURRENTLY OPEN! We are only booking private parties and private playdates at this time.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
Due to the state mandate masks are required in common areas such as the lobby and bathrooms. Since our parties are 100% private we are allowing the host to decide if they want to require their guests to wear masks. Regardless, masks are not required by children while playing and eating. Our staff will be wearing masks.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options and check-in, reduced cross-traffic between 100% private parties, and now offering individually packaged snack and drink items.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. We are also allowing the host to decide if you want to require your guests to wear masks. All employees will wear masks are required by state requirements.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is inspected by the state each year to guarantee they are safe for use.They are also anchored to the floor, wall, and/or ceiling to provide extra stability. High touch areas are cleaned frequently and a deep clean is done every night.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver from infants to grandparents. All guests under 17 years of age must have an electronic waiver completed by an adult. For your convenience, family members aged 17 years or younger may be included on the same waiver. Waivers are available online and should be completed before arriving.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the large inflatable equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old), and guests under the age of 2 attending a party are FREE. However, siblings or any additional guests age 2 and under the age of 18 are included in the party guest count. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay fee.
Can adults play on the inflatables?
Due to the number of guests being reduced we ask adults not to play on the inflatables to allow the kids to enjoy them. Parents may help their child if needed but must adhere to the maximum number of allowed guests on each inflatable.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by offering 10% off any party package or open jump full price admission.
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - Our staff will take care of setting up the party room for you while you enjoy the party. You will also have a Party Pro to assist you in the party room.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an additional charge per additional guest over the number included in your party package. A drink is provided but not additional pizza for extra kids. We do have a maximum limit of 35 kids per party. If you want to have more than 35 kids contact us for times and pricing for larger groups.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake/cupcakes (either home made or store bought). No other outside food or drinks will be permitted. We do offer individual snack bags (such as chips & pretzels), applesauce pouches, cans of Coke, Diet Coke and Sprite, UDF ice cream cups and Papa John's pizza which can be added to your party.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 day advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. If you cancel or reschedule your party within 8 to 14 days there is a $25 additional charge. If you cancel or reschedule within 7 days of your party there is a $100 additional charge. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations, balloons and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti. An additional clean up charge of $25 will be added if silly string or confetti is used. You can bring your own goodie bags but pinata's must be purchased through us.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we are unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and the last 50 minutes is in the party room.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. You may bring your own goodie bags, balloons, paper products and decorations. Any pinatas and Goodie Gushers must be purchased through us.
If I have booked a party package for 25 kids, can I change it to a smaller package?
We allow you to adjust the size and type of your party package within 48 hours of your party. Please contact the store so we can make the proper adjustments.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, there will not be a fee to reschedule, and we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date.
At which age is a child considered a jumper for my party?
Children ages 2 through 17, including the guest of honor, are counted toward the guest count.
How many tables are in the party room? What sizes are they?
There are 6 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the cake table, 1 is for gifts/goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters in the arenas, only the party room.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. All children ages 2 - 17 pay the full price admission. Toddlers under the age of 2 are admitted at a discounted rate. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay admission fee.
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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