What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Will the party room be available for us during our arena play time?
No, unfortunately the party room is not available to your guests during the jump time.
Is a deposit required?
Yes, a $100 non-refundable deposit is required in order to reserve your party date and time. The balance is due and payable on the day of your event at the end of the party.
What if I need to reschedule my party?
Your $100.00 deposit is always non-refundable, sorry no exceptions. To avoid additional charges, we require at least 15 day advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 8-14 days of your event, there is a $50.00 penalty. If you cancel or reschedule your event with 3-7 days of your party there is a $75.00 penalty. If you make any changes within 48 hours of your event, the penalty is the full party price.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
What food items can be brought into the facility?
You are welcome to bring dry snacks- such as chips or pretzels, a total of two store bought (pre-made) fruit or vegetable platters, cake, cupcakes, ice cream, and drinks.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. There is a $100.00 non-refundable deposit required at the time of reservation.
Do you have a cake vendor that I can order a cake from?
No, we are sorry at this time we do not have a cake vendor. You are welcome to bring in your own cake, cupcakes, or cake pops.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your Classic or Deluxe Party Package. There is a $15.25 charge per additional guest over the number included in your Ultimate Party Package. There is ALWAYS a maximum of 40 children (ages 2-17 yrs) per event.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
It is only one coupon per party and must be presented at time of booking. Coupons may not be applied to previously booked or held parties. Sorry no exceptions.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate your balloons for you for$1.00 per regular air filled balloon on a stick, $1.50 per helium filled latex balloon or $2.50 per helium filled mylar balloon (depending on the size).
Are there any additional items I need to bring to the party?
If you will be bringing a cake or cupcakes, please bring a serving knife and candles. We have a lighter, you do not need to bring one.
What additional items are available for purchase?
Yes. We can provide you with goodie bags, balloons, pizza, salads, sandwiches, ice cream and drinks.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you two days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you have not already.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Do you offer any other food besides pizza?
Yes, we do offer sandwich platters and a variety of salads for your enjoyment.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide ice for drinks?
No, unfortunately we do not allow for ice in our facility, but our soft drinks are cold. We will store your drinks in our refrigerator as well.
Do you have a refrigerator for my cakes or drinks?
Yes, we do have a refrigerator for your cake and drinks. Please no ice or ice boxes into the facility.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Pizza orders can not be reduced on the day of your party; however, we can add to your pizza order if you wish to do so, 15 minutes into your jump time. If you order the Ultimate Party Package, you will receive 15 or 25 goodie bags and balloons based on your party package size. We can always add goodie bags and balloons to your party if necessary on the day of your event.
How many slices are in a pizza?
There are 12 slices per large pizza.
Can I order whole pizzas for the kids?
Yes, if you would like, you can order pizza by the large size for the kid's and adults. Or you can host a Deluxe Party which will include pizza and a drink per child. Even easier, we have the Ultimate Party which includes pizza, drink, goodie bag, balloon and ice cream cup per child. If you would like to serve the adults, that would be pizza by the large size.