What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
You may reschedule or cancel your reservation up to 10 days prior to your party date with no additional fees or restrictions. If you change or cancel within 10 days of your party date, the balance of the party price will be charged to you. Your rescheduled party will be restricted to a Monday through Friday date, unless scheduled on a short-term basis. To cancel your party, you must speak with a party coordinator and receive a cancellation number.
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What food items can be brought into the facility?
You may bring cake and/or cupcakes. We’re sorry, but no other outside food is permitted.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How many slices are in a pizza?
10 slices in a large
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
What kind of drinks can I bring?
Unfortunately we do not permit outside food or water other then the birthday treat (cake, cupcakes). We have drinking fountains and also offer water, juice and soda for purchase.
Do you offer any other food besides pizza?
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What are your standard weekend party start times?
On weekends, parties start every half an hour, starting at 9:00 am concluding at 9:00 pm.
We do have an Early riser party that starts at 8:45 am
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays & school closings are subject to our weekend rates for party pricing. Classic weekday parties for 10 have an adjusted price for weekdays during holidays & school closings since they are not offered during weekends. If further clarification is needed please contact us at your convenience.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every four adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can I order whole pizzas for the kids?
Yes, you may order pizzas for the adults and children. Remember, NO OUTSIDE FOOD is permitted other then the birthday treat (cake, cupcakes, doughnuts)
Do you provide ice for drinks?
No, but our soft drinks are cold.