General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
No, we don't allow adults to jump with kids for safety purposes, but they can help their toddlers.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for sign in on iPad kiosks and for Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - We have dedicated staff member throughout the party, and also will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! You can reserve online or just give us a call and we'd be happy to reserve your special day and time!
What are your standard weekend party start times?
On weekends, parties start every half an hour, starting at 9:00 am concluding at 9:00 pm. We do have an Early riser party that starts at 8:45 am
What food items can be brought into the facility?
*** Note that we are limited as to what food is allowable due to State regulations *** You are welcome to bring cake, ice cream (we recommend ice cream cups or bars), and snacks including chips, crackers, cheese, fruit, veggies, muffins, or bagels, pizzas, sandwiches. We can order pizza, chicken poppers, breadsticks, cheese sticks or wings for your party, and you can also bring any non-alcoholic beverages. In general, the following items are NOT allowed: dishes containing meat or fish, heated or chilled food. Please call if you have any questions about the policy. We will review all the items you wish to bring when we confirm your party so there are no misunderstandings on the day of your event.
What if I need to reschedule my party?
You may reschedule or cancel your reservation up to 15 days prior to your party date with no additional fees or restrictions. If you change or cancel within 10 days of your party date, the balance of the party price will be charged to you. Your rescheduled party will be restricted to a Monday through Friday date unless scheduled on a short-term basis. To cancel your party, you must speak with a party coordinator and receive a cancellation number, and also send email to for cancellation request. Deposit is non-refundable.
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you offer any other food besides pizza?
Yes, please check our menu.
What kind of drinks can I bring?
Bring any food and drinks (NO ALCOHOL ALLOWED) birthday treat (cake, cupcakes). We have drinking fountains and also offer to order pizzas, wings, garlic bread, cheesy bread, garlic knots, water, juice/s and soda for purchase.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays & school closings are subject to our weekend rates for party pricing. Classic weekday parties for 10 have an adjusted price for weekdays during holidays & school closings since they are not offered during weekends. If further clarification is needed please contact us at your convenience.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We do not have helium balloons and if you want us to inflate your balloons there will be additional charge to it.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every four adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group. OR bring your own.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Please make sure during the busy weekends you have only 10 mins to set the room so always bring pre-assembled stuff from home, that can be easily placed on the table.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I spend more than the designated play time in the inflatable arena?
Please check or call for our pricing for time extension and availability.
How many slices are in a pizza?
All our pizza's are double cut, 10 - 12 slices in a large pizza. Which is good serve between 5 - 6 kids and 5 adults.
Do you provide ice for drinks?
No, but our soft drinks are cold.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Can I order whole pizzas for the kids?
Yes, you may order pizzas for the adults and children. Remember, you can also bring your own food such as pizzas, sandwiches, veggie trays, fruit trays, etc including birthday treat (cake, cupcakes, doughnuts, icecream)
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or caregivers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – Parents are required to stay all the time with their kids, our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
What food items can be brought into the facility?
No outside food is allowed except cake, cupcakes and cookies.
"Faq" was last updated January 22nd, 2020 by