What time should my guests and I arrive at the party?
We ask that you and your guests arrive no more than 15 minutes and no less than 10 minutes prior to your scheduled party to allow time for check-in, payment of your party balance and viewing of our Pump It Up safety video.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes, trained staff members will be available to assist you throughout your entire party.
Can I have a party for more than one birthday child?
Yes. We charge $10.00 extra for each additional birthday child.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Is a deposit required?
If paying with credit card and at least 15 days in advance, a $100 non-refundable deposit is required to reserve your party. If cash, a 50% deposit is needed to reserve & $100 is non-refundable. The balance is due and payable on the day of your party, by cash or credit. IF BOOKING WITHIN 8-14 DAYS OF THE PARTY DATE, HALF OF THE BASE PARTY PRICE IS REQUIRED TO RESERVE YOUR PARTY. IF BOOKED WITHIN 0-7 DAYS, THE FULL BASE PARTY PRICE IS REQUIRED. DEPOSITS ARE NON-REFUNDABLE BUT TRANSFERRABLE.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 2 months of the original party date). IF YOU CANCEL OR RESCHEDULE YOUR PARTY WITHIN 14 DAYS OF YOUR PARTY DATE, YOU WILL BE RESPONSIBLE FOR 50% OF THE TOTAL PARTY PRICE. IF YOU CANCEL OR RESCHEDULE YOUR PARTY WITHIN 7 DAYS OF YOUR PARTY DATE, YOU WILL BE RESPONSIBLE FOR 100% OF THE TOTAL PARTY PRICE. ($100 DEPOSITS ARE NON-REFUNDABLE.)
What food items can be brought into the facility?
You may bring cake, cupcakes, individually-wrapped prepackaged dry snacks, candy, vegetable trays, and fruit trays ONLY to your party. No meat or dairy products please. And, no other outside food or drinks is permitted. No exceptions.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Do you have a cake vendor that I can order a cake from?
Yes, for your convenience you may order 1/4 or 1/2 sheet bakery cakes from us. (ICE CREAM CAKES ARE NOT PERMITTED.)
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an additional charge per guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own table decorations and/or paper products in the party room. TIME FOR SETTING UP THE ROOM IS EXTREMELY LIMITED. To preserve the integrity of our party rooms, we do not permit ceiling decorations, streamers, silly string, confetti, sand or confetti-like decorations. If you bring your own table decorations, goodie bags, candy displays, they MUST be assembled prior to your arrival. Space for a wall banner is limited to one 6' area in the room.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
What if I am late for my scheduled party time? What if my Guests are late?
Our parties require payment of the balance at check-in and must adhere to the time schedule described in your booking confirmation PDF. In most cases, we will be unable to extend your party time due to the next party's start time. If your party begins after your scheduled time due to waiting for payment or late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort each guest to your party.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $0.75 per balloon.
Are there any additional items I need to bring to the party?
You do not need to bring anything except a pair of socks for each guest. In addition to paper products and cutlery for the children and adults, we also have on hand serving utensils, candles, and lighters. (Socks are available for purchase.)
For added fun, we offer a pull-string pinata filled with candy and toys, along with the bags for the kids to take home the loot! YOU MUST ORDER A PINATA EXPERIENCE AT LEAST 5 BUSINESS DAYS IN ADVANCE. YOU ARE NOT PERMITTED TO BRING IN YOUR OWN PINATA.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we set up the party room with any items you might have brought such as your goodie bags or table decorations. We will take care of items your guests bring, like presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the week of your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. We will finalize your food order 2 business days prior to your party. To ensure availability, it is strongly recommended that you order a Cold Stone Creamery ice cream cakes at least 1 week in advance, and a pinata at least 4 business days in advance.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, bottled water and 100% juice boxes. You may also request pitchers of iced water at no additonal charge. Outside drinks are not permitted.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
How much pizza should I order for the adults and what about their drinks?
One extra-large pizza for every five adults is a nice start, but you know your guests best! We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix! Our parties begin in the inflatable arena(s).
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays and some school closing dates are subject to our weekend rates for party pricing. If further clarification is needed please contact us at your convenience.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
How many slices are in a pizza?
All our pizzas are cut into KID-SIZED slices. There are 12 slices in a large, 16 in an XL.