General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. Completing waivers online is strongly encouraged.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome and humbly appreciated.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, Discover, and American Express as payment options. Sorry no checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers' guidelines for height and weight. And when accompanied by a child, up to two adults at a party or regular open jump play for free. For safety reasons, we may limit adults' play on the inflatables without prior notice.
Birthday Party Questions
What time should my guests and I arrive at the party?
Everyone should arrive 10-15 minutes before your party start time to allow for payment of your party balance, check-in of each person, and viewing of our safety video. Check-in involves ensuring that everyone entering, from infants to grandparents, (regardless of intent to play) has an active safety waiver on file. Save some time by completing the waiver online in advance. Unfortunately, we can not give more play time than scheduled in your reservation.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes, trained, friendly, engaging staff members are dedicated to your party from beginning to end.
How do I schedule a Pump It Up party?
Just click on Book Online! Our online party reservation process easy and convenient! Booking online will secure the date, time and party package of your choice. Within 1 business day, one of our friendly staff will follow-up about your details -- including add-ons. If you'd prefer, just give us a call and we'd be happy to make your reservation by phone! Office hours are 10:30am-7pm daily (Calling Mon - Fri is best to for our least divided attention)
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an additional charge per guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
What food items can be brought into the facility?
NO OUTSIDE FOODS OR DRINKS ARE PERMITTED, except: Cake/Cupcakes (no ice cream); Pre-Packaged, Individual-Sized Dry Snacks (no big bags); Veggie/Fruit Trays (no meats/cheeses); Store-Bought Sealed Dressings. Drinks (incl. bottled water), pizza, chicken, salad, sandwiches, ice cream, piñatas MUST be ordered from us. Food orders must be placed by 3PM 2 days prior. Our menu is here on our website -- click on Food under Birthday Parties. Kosher & Halal options available.
What if I need to reschedule my party?
With minimum deposit, and at least 15 days in advance, you may cancel or reschedule your party (must be rescheduled within 2 months of the original party date). IF YOU CANCEL OR RESCHEDULE YOUR PARTY WITHIN 14 DAYS OF YOUR PARTY DATE, YOU WILL BE RESPONSIBLE FOR 50% OF THE BASE PARTY PRICE. IF YOU CANCEL OR RESCHEDULE YOUR PARTY WITHIN 7 DAYS OF YOUR PARTY DATE, YOU WILL BE RESPONSIBLE FOR 100% OF BASE PARTY PRICE. (ALL MINIMUM DEPOSITS ARE NON-REFUNDABLE BUT TRANSFERABLE.)
Is a deposit required?
With credit card and at least 15 days prior, a $100 non-refundable deposit is required to reserve your party. If cash, a 50% deposit is needed to reserve & $100 is non-refundable. The balance is due and payable on the day of your party. IF BOOKING WITHIN 8-14 DAYS OF THE PARTY DATE, THE NON-REFUNDABLE DEPOSIT IS HALF OF THE BASE PARTY PRICE. IF BOOKED WITHIN 0-7 DAYS, THE NON-REFUNDABLE DEPOSIT IS THE FULL BASE PARTY PRICE. DEPOSITS ARE NON-REFUNDABLE BUT TRANSFERABLE.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days before your party to confirm your final details. At that time, you can order pizza, beverages, balloons, and most Party Experiences if you haven’t already. We must finalize your food order by 3 pm 2 days prior to your party. To ensure availability, some add-ons, such as ice cream, goodie bags and pinatas should be ordered at least 5 WEEKDAYS in advance. Items from Papa Johns are available only for 10AM parties or later, and Breakfast is for parties before 10AM only.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons (already filled). We do not have helium on site.
How much pizza should I order for the adults and what about their drinks?
One extra-large pizza for every five adults is a nice start, but you know your guests best! We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can I have a party for more than one birthday child?
Yes. We charge $10.00 extra for each additional birthday child.
Can I use my own decorations and/or paper products in the party room?
You may bring your own table decorations and/or paper products for the party room. TIME FOR SETTING UP THE ROOM IS LIMITED TO 10 MINUTES OR LESS. To preserve the integrity of our party rooms, we do not permit ceiling decorations, streamers, silly string, confetti, sand or confetti-like decorations. If you bring your own table decorations, goodie bags, candy displays, cupcake tiers they MUST be assembled prior to your arrival. Space for a wall banner is limited to one 6' area in the room.
Are there any additional items I need to bring to the party?
Each guest must have a pair of socks to play. However, we provide all paper products and cutlery for the children and adults, as well as serving utensils, candles, and lighters. (Socks are available for purchase.) For added fun, we offer a pull-string pinata filled with candy and toys, and a loot bag for each child! (YOU MUST ORDER A PINATA EXPERIENCE AT LEAST 5 BUSINESS DAYS IN ADVANCE. YOU ARE NOT PERMITTED TO BRING IN YOUR OWN PINATA.)
Do you provide party room set up and clean up?
Absolutely! We will set up the party room, and clean up afterwards. You can relax and have fun. (If you are planning to bring decorations, please see our decorations policy.) Our goal is to provide a stress-free experience!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix! Our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will the party room be available for us during our arena play time?
No. There will be at most 10 minutes available for you to participate in set-up of the party room prior to your party's scheduled time to use it. When you are making your reservation, you may reserve additional time in the party room or arena starting at $75 for 30 minutes. Extremely limited availability on the weekends. Restrictions apply. Please call for details.
What if I am late for my scheduled party time? What if my Guests are late?
Our parties require payment of the balance before the party starts, and we must adhere to the time schedule described in your Reservation Booking email. To preserve the privacy of each of our parties, in most cases, we will be unable to extend your party time due to the next party's start time. If your party begins after your scheduled time due to waiting for payment or late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort each guest to join you where you are.
Can I spend more than the designated play time in the inflatable arena?
You may advance order additional time in the party room or arena starting at $75 for 30 minutes (Limited availability. Restrictions apply. Please call for details.)
How many slices are in a pizza?
All our pizzas are cut into KID-SIZED slices. There are 12 slices in a large, 16 in an XL.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What assistance do you provide in the party room?
Loads! We thoroughly prepare the room so that it’s clean and festive. We provide all paper products and serving utensils, and ensure you have the party items you ordered. We set up your goodie bags or table decorations if you bring them (See 'Can I use my own decorations...?' above). Your dedicated staff will lead the celebration of the birthday child, serve the kids, maintain the room, and play fun party games as time and space permit. (Adults are provided a self-service area.)
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
We follow the National Weather Service and Montgomery County’s emergency notification system. If and when the declare the roads unsafe, we begin immediately calling hosts to postpone the affected parties. Your paid deposit will hold a new date/time when we call you to postpone. In virtually all cases, we do not postpone before the storm begins as forecasts can be incorrect. As the host, you may determine beforehand you want to postpone the party. If you choose to postpone before we do, or to cancel, our Change/Cancellation policy applies, and you will immediately submit the remainder of your full base party price. Your entire deposit is transferable to a new party date, but forfeited by you if you cancel the party altogether, so we will work with you to schedule a new date that works.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed two days prior and cannot be changed on the day of your party. For goodie bags or balloons, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional goodie bags or balloons on the day of the party.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Do you have a cake vendor that I can order a cake from?
Yes, for your convenience you may order 1/4 or 1/2 sheet bakery cakes from us. (ICE CREAM CAKES ARE NOT PERMITTED.)
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, bottled water and 100% juice boxes. Pitchers of iced water are included at no additional charge. Outside drinks are not permitted.
Open Jump FAQ
Are reservations required?
Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10 minutes prior to the event start time.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers accompanied by a paying guest. 34" is the minimum height requirement for the inflatables. Siblings or any additional guest over the height of 34" and under the age of 18 would be required to pay entrance fee. Guests under the height of 34" pay a reduced price. Crawlers and younger are free.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your child's space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by