What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Please DO NOT arrive more than 20 minutes before your party starts.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room and also in the Arena!
What if I need to reschedule my party?
To avoid additional charges, we require at least 7 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I have a party for more than one birthday child?
Yes. We charge $50.00 extra for each additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked). NO Exceptions!
What food items can be brought into the facility?
You may bring cake, cupcakes, ice cream cups, prepackaged dry snacks, sealed vegetable trays, and sealed fruit trays to your party. We’re sorry, but no other outside food is permitted! Juice boxes and bottled water are also allowed to be brought in.
Will the party room be available for us during our arena play time?
No. You only get to use the party room during the designated party room time.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
When you book your party, at that time ask for an additional 30 minutes in the arena for a charge of $50.00 to see if we can make arrangements. It must be when you put the deposit down.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Do you have a cake vendor that I can order a cake from?
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How many slices are in a pizza?
10 slices in a large
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Do you offer any other food besides pizza?
Yes! Breadsticks, Wings, & Salad.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the night before your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide set up of pizza and drinks for the kids, cut and serve the cake, open presents and do a gift log with the birthday child.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:30am, 10:00am 11:00am, 11:30am 12:30pm, 1:00pm, 2:00pm, 2:30pm, 3:30pm, 4:00pm, 5:00pm, 5:30pm, 6:30pm, 7:00pm and 8:00pm.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays are subject to our weekend rates for party pricing. If further clarification is needed please contact us at your convenience.
How many guests can I invite?
Our party rooms have a capacity of 50 people total. refer to the Birthday Party section of the website for the designated guest(child) count. Additional guests are welcome! There is a $10 charge per additional guest(child ages 2-18) over the number included in your party package. If you are inviting more than 45 guests, You must book our MEGA BASH party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake please bring candles. For your convenience socks are available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How much pizza should I order for the adults and what about their drinks?
We recommend one pizza for every five adults, 2 slices per adult. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What additional items are available for purchase?
Yes. We can provide you with goodie bags, helium balloons, pizza, ice cream, t-shirts (additional charges apply)
Can I order whole pizzas for the kids?
Yes. You can also purchase pizza for the adults.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products. Coke, Diet Coke, Lemonade, Fruit Punch, Orange, and Sprite.
Do you have a refrigerator for my cakes or drinks?