General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. Completely Optional!
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Please DO NOT arrive more than 20 minutes before your party starts.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room and also in the Arena!
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Our party rooms have a capacity of 50 people total. refer to the Birthday Party section of the website for the designated guest(child) count. Additional guests are welcome! There is a $10 charge per additional guest(child ages 2-18) over the number included in your party package. If you are inviting more than 45 guests, You must book our MEGA BASH party.
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:30am, 10:00am 11:00am, 11:30am 12:30pm, 1:00pm, 2:00pm, 2:30pm, 3:30pm, 4:00pm, 5:00pm, 5:30pm, 6:30pm, 7:00pm and 8:00pm.
What food items can be brought into the facility?
You may bring cake, cupcakes, ice cream cups, prepackaged dry snacks, sealed vegetable trays, and sealed fruit trays to your party. We’re sorry, but no other outside food is permitted! Juice boxes and bottled water are also allowed to be brought in.
What if I need to reschedule my party?
To avoid additional charges, we require at least 7 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
Yes! We also have a freezer!
Do you offer any other food besides pizza?
Yes! Breadsticks, Wings, Sandwich Trays & Salad.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays are subject to our weekend rates for party pricing. If further clarification is needed please contact us at your convenience.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the night before your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
How much pizza should I order for the adults and what about their drinks?
We recommend one pizza for every five adults, 2 slices per adult. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can I have a party for more than one birthday child?
Yes. We charge $50.00 extra for each additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked). NO Exceptions!
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake please bring candles. For your convenience socks are available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will the party room be available for us during our arena play time?
No. You only get to use the party room during the designated party room time. The last 40 minutes of the party.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). When you book your party, at that time ask for an additional 30 minutes in the arena for a charge of $50.00 to see if we can make arrangements. It must be when you put the deposit down.
How many slices are in a pizza?
10 slices in a large
What additional items are available for purchase?
Yes. We can provide you with goodie bags, helium balloons, pizza, ice cream, snapshot photo code, t-shirts (additional charges apply)
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide set up of pizza and drinks for the kids, cut and serve the cake, open presents and do a gift log with the birthday child.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
Do you have a cake vendor that I can order a cake from?
No, you must purchase the cake or cupcakes yourself.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products. Coke, Diet Coke, Lemonade, Fruit Punch, Orange, and Sprite.
Can I order whole pizzas for the kids?
Yes. Choose the classic package and add on food the night before your party! You can also purchase pizza for the adults.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps.
When does Open Jump start?
Open Jump sessions begin exactly on time. Sorry, no extra play time allowed, nor discounts given for late-comers.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by