What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for waiver collection and check in. Your party will begin promptly at the scheduled start time.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes! In addition to taking care of the set up and clean up, our attendants will guide your guests through the party room process: from cutting and serving your cake, pouring/refreshing drinks and serving pizza, to taking the gift list, and taking photographs. Our party attendants do it all -so you don't have to!
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. If you cancel/reschedule within 14 days of your party, you will be responsible for 50% of the total party price. If you cancel/reschedule within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The deposit is transferable: as long as you call at least two weeks prior to your party, you can reschedule to any day or time within three months of the original party date. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, and ice cream. We’re sorry, but no other outside food is permitted without incurring a $75 outside food fee.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. We allow pull-string piñatas only, and you must bring a pole or hold it up yourselves.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an $11 charge per additional guest over the number included in your party package. If you have the Glow package, the charge is $12 per additional guest. We do not count children under the age of 2, or adults toward your total. If you are inviting more than thirty children, please let us know at least 10 days prior to your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).