Santa Clara, CA
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Pump It Up Frequently Asked Questions

General

How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines for as long as the shelter in place order is in effect. Parties affected by the shutdown can reschedule or cancel and turn their deposit into a credit for future parties or events. We will be answering phones during this period and return voicemails daily and are accepting future bookings at this time.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
During the COVID pandemic we are: 1) Disinfecting common areas between every party 2) Requiring use of masks for anyone over the age of 3 3) Checking everyone's temperature 4) Limiting party sizes and Implementing distancing in all areas with lanes and waiting/standing/seating spots 5) Creating a gap between parties to allow sanitizer fogging and drying of inflatables, benches, door knobs, tables 6) Limiting number of kids in each inflatable 7) Timing parties to avoid arriving and leaving customers congregating in the lobby 8) Propping doors open or making tissue available to avoid door knobs touching 9) Disabling vending machines, water fountains and games promoting close proximity (e.g. rock wall, touch TVs, balloon drop) 10) Continuously circulating fresh air in all rooms
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted on certain games.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome but not mandatory. You may be presented with suggested tip values on the receipt, but they are just to give you a reference as you decide whether and how much to tip.
Can adults play on the inflatables?
Yes, as long as they have a signed waiver, are wearing a wristband, agree to follow the safety rules and are within the manufacturers guidelines for height and weight.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
The deposit is non-refundable. To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for fifty percent of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for one-hundred percent of it.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays & school closings are subject to our weekend rates for party pricing. If further clarification is needed please contact us at your convenience.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Here are the party size restrictions: Parties for 10 kids: Mon-Fri: any time. Sat: not available Sun: 9:30AM or earlier, 6:00PM or later. Parties for 15 kids: Mon-Fri: any time. Sat: 9:30AM or earlier, 7:00PM or later. Sun: any time. Parties for 25 kids: Mon-Fri: any time. Sat: anytime. Sun: any time.
"Faq" was last updated January 22nd, 2020 by

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