San Jose, CA
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Pump It Up Frequently Asked Questions

General Pump It Up FAQ

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight. We also require any participating adults to wear socks.

Birthday Party Questions

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How many guests can I invite?
Additional guests are welcome! There is a $14 charge per additional child for the Classic and Deluxe Packages; this will only cover their admission, not food and drinks. It will be an additional $19 per child for the Ultimate Package; this will cover their admission, balloon, and goodie-bag, not their food and drinks.
What food items can be brought into the facility?
You may bring cake, cupcakes, and/or ice cream to your party. We are sorry, but no other outside food or drinks are permitted. If any food or beverage items are brought inside (aside from the items previously mentioned), this will result in a charge of an additional $150.00.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days (2 weeks) notice if you need to cancel/reschedule your party. Your party must be rescheduled within 3 month of the original party date. If you cancel or reschedule your party within 14 days (2 weeks) of your party date, you will be responsible for 50% of the party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the party price. Remember your $100-deposit is non-refundable.
Is a deposit required?
A $100 NON-REFUNDABLE deposit is required to reserve. This deposit goes towards the total of your party, but is non refundable if you cancel/reschedule. Canceling/rescheduling with at least 2 weeks notice, there will be no additional penalties. Canceling/rescheduling within 2 weeks of the event results in a charge of 50% of the party. Canceling/rescheduling within 2 day notice of the event results in a charge of 100% of the party. Finalize balance is due at the end of the event.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If said items are used in AND/OR outside of the facility, you will be subject to a $200.00 clean up fee.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
"Faq" was last updated January 22nd, 2020 by

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