Pump It Up Frequently Asked Questions

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

Yes, as long as they are within the manufacturers guidelines for height and weight. We also require any participating adults to wear socks.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

To avoid additional charges, we require at least 14 days (2 weeks) notice if you need to cancel/reschedule your party. Your party must be rescheduled within 3 month of the original party date. If you cancel or reschedule your party within 14 days (2 weeks) of your party date, you will be responsible for 50% of the party price. If you cancel or reschedule your party within the week of your party date, you will be responsible for 100% of the party price. Remember your $100-deposit is non-refundable.

A $100 NON-REFUNDABLE deposit is required to reserve. This deposit goes towards the total of your party, but is non refundable if you cancel/reschedule. Canceling/rescheduling with at least 2 weeks notice, there will be no additional penalties. Canceling/rescheduling within 2 weeks of the event results in a charge of 50% of the party. Canceling/rescheduling within 2 day notice of the event results in a charge of 100% of the party. Finalize balance is due at the end of the event.

You may bring cake, cupcakes, and/or ice cream to your party. We are sorry, but no other outside food or drinks are permitted. If any food or beverage items are brought inside (aside from the items previously mentioned), this will result in a charge of an additional $250.00.

You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If said items are used in AND/OR outside of the facility, you will be subject to a $200.00 clean up fee.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Our maximum capacity is NO MORE than 70 people in total. Of the 70 person maximum, we only allow 35 children maximum to ensure safety while in our inflatable arena(s). If you would like to invite more than 70 people, your party will be treated as a special event and must be coordinated with our staff PRIOR to booking as such. Last minute show up of more than 70 guests will not be accommodated as it is against fire code to accommodate a group this size in our rooms. There is a $35 charge per additional child for the Classic and Deluxe Packages; this will only cover their admission, not food and drinks. It will be an additional $40 per child for the Ultimate Package; this will cover their admission, balloon, and goodie-bag, not their food and drinks.