San Jose, CA
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
When are you reopening?
We are excited to announce that we are now OPEN !!! for 100% private and safe birthday parties, or a private jump at Pump It Up of San Jose. You can reserve your party slot either by booking online, or by calling us at 408-714-0080 now. Party slots may be limited due to our safety procedures and high demand to begin with. We are so excited to welcome you back at your favorite birthday party play place.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options from your own cell phone, restricting use of infltables to kids only, and reduced cross-traffic between 100% private parties
Do I need to wear a mask?
We require masks for anyone. CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See for more information and guidance.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures........... 1) Use of sophisticated virus-killing fogging device on inflatables and surfaces after each and every event by using EPA approved disinfectant 2) Check everyone's temperature using no touch infra-red thermometer 3) Party Pros wearing masks, gloves while serving food, and frequent hand-washing. 4) No touch waiver check-in process from your own cell phone 5)Time parties to avoid arriving and leaving customers congregating in the lobby 6) Disabling water fountains, and games promoting close proximity (e.g. rock wall and blocks) 7) Circulating fresh air and using highest quality air filters


Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule. We now disinfect our inflatables with epa approved disinfectants and fogging device between two private events to ensure safety against all virusts for our guests.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight. We also require any participating adults to wear socks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 NON-REFUNDABLE deposit is required to reserve. This deposit goes towards the total of your party, but is non refundable if you cancel/reschedule. Canceling/rescheduling with at least 2 weeks notice, there will be no additional penalties. Canceling/rescheduling within 2 weeks of the event results in a charge of 50% of the party. Canceling/rescheduling within 2 day notice of the event results in a charge of 100% of the party. Finalize balance is due at the end of the event.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days (2 weeks) notice if you need to cancel/reschedule your party. Your party must be rescheduled within 3 month of the original party date. If you cancel or reschedule your party within 14 days (2 weeks) of your party date, you will be responsible for 50% of the party price. If you cancel or reschedule your party within the week of your party date, you will be responsible for 100% of the party price. Remember your $100-deposit is non-refundable.
What food items can be brought into the facility?
You may bring cake, cupcakes, and/or ice cream to your party. We are sorry, but no other outside food or drinks are permitted. If any food or beverage items are brought inside (aside from the items previously mentioned), this will result in a charge of an additional $250.00.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If said items are used in AND/OR outside of the facility, you will be subject to a $200.00 clean up fee.
How many guests can I invite?
Additional guests are welcome! There is a $30 charge per additional child for the Classic and Deluxe Packages; this will only cover their admission, not food and drinks. It will be an additional $40 per child for the Ultimate Package; this will cover their admission, balloon, and goodie-bag, not their food and drinks.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
"Faq" was last updated January 22nd, 2020 by

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