San Antonio SE, TX
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Pump It Up Frequently Asked Questions

Boundless Fun

We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!

100% Private

It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!

Completely Customized

You can tailor every detail of the party experience to make it as special as the birthday kid!

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General Pump It Up FAQ

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight. However, for the safety of the children, it is discouraged.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests over the height of 34" and under the age of 18 would be required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay fee.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What options are available in the Party Rooms?
We have 6 large tables for guests to sit comfortably and 1 cake table. Guest can bring their own balloons, goodie bags, and decorations. Hosts are permitted to hang wall decorations using our cork strips, nothing can be taped or pinned to the walls. We do not permit ceiling decorations, streamers, silly string, confetti.

Birthday Party Questions

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Do you offer any other food besides pizza?
Yes, Please see our Additional Food Section for a complete list of items and pricing.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Do you have a refrigerator for my cakes or drinks?
No, sorry, we do not.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $0.75 per balloon.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations (except for on our cork strips), streamers, silly string, confetti, or piñatas. We do have a designated Pinata area outside that can be reserved at the end of your party.
Can I have a party for more than one birthday child?
Yes. We charge a minimal fee for the additional Guest of Honor gift for each additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked).
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you have a cake vendor that I can order a cake from?
No, we do not.
How many slices are in a pizza?
10 slices in a large
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. A $50 non-refundable deposit/down payment is required at time of booking. The $50 will be applied to your party at check-out.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days (15 day max) advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
You may change your pizza order at check-in. Our pizza's are made on site so adding extras is always easy and convenient. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
How many tables are in the party room? What sizes are they?
There are 6 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the cake table, 1 is for gifts/goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes if it's within 48 hours of your party. Please contact the store so we can make the proper adjustments.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Can we open gifts in the party room?
Yes, you can open gifts in the party room. However, due to time constraints, we recommend that larger parties do not open gifts in the party room. Many parents prefer to bring the gifts home and have the child open them when they have more time to focus on each present. If you feel strongly about opening gifts and have a large party, please let us know and we will see if we can accommodate your request.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s) except during specific times. Please call us to inquire and book these times.
What kind of seating do you have in the party room?
Our party rooms have 6 tables with bench seating and we have benches along the wall for extra seating.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
Do you provide ice for drinks?
No, outside drinks are not allowed.
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Do you allow special character appearances?
Store does not provide character appearances but hosts are welcome to hire their own for parties.

Open Jump FAQ

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10-15 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests.
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your child's space for camp. Please contact us to make reservations.
"FAQ" was last updated August 23rd, 2019 by

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