San Antonio NE, TX
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, and reduced cross-traffic between 100% private parties.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age and under must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. We offer electronic waivers, which are good for 1 year! You can fill one out by clicking waiver at the bottom of the page, or scan a QR code upon arrival to use your own device.
Are there any age/height restrictions?
For safety purposes anyone under 34 inches is not permitted on the equipment for any reason. All participants must be able to walk without assistance. Sorry, no exceptions. Due to extreme insurance increases and COVID situation we can no longer allow adults 18 and over on the inflatables.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What options are available in the Party Rooms?
The Party Room will not be available at the beginning of your party. We have to stick the rotation of 35 in Arena A, 35 in Arena B followed by the 50 minutes in the party room. This allows us to keep all Parties Private. Your Party Room Attendant will clean the room and set up for you. This is done 10-15 minutes before you are scheduled to enter the Party Room. We provide tablecloths, plates, cups, and utensils. If doing the ULTIMATE party Balloons and Goodie Bags are included. You are more than welcome to bring in your own decorations. Confetti or anything that hangs from the walls or celling are NOT allowed. If you have Center Pieces, Balloon arches, Goodie bags, or anything that takes time to put together must be done before arriving for your Party.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Due to extreme insurance increases and COVID situation we can no longer allow adults 18 and over on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Do you offer a Military Discount?
We do offer discounts for Military, First Responders and Nurses. The discount can only be applied if the party host parents can show a valid ID showing they fit the discount requirements at check in. Please call the store for discount information.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive no more than 10-15 minutes prior to your scheduled party. Waivers can be sent through the the invitation link that is sent with your booking letter, it can also be found at the bottom of the webpage, or they can use their own device to scan a QR code to fill out the waiver.
Will there be a Pump It Up staff member available to assist me in the party room?
First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. We will make sure all the kids are served and taken care of. We will have a table set up if you added any food and drinks for the adults. They are welcome to serve themselves.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
Your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How do I schedule a Pump It Up party?
It's easy! For your convenience, you can book your party online and a party planner will contact you a few days before your event to confirm the details, headcount and add any additional items you would like to add.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. Your deposit acknowledges that you accept the terms and conditions of our reservation, cancellation, food and beverage policies. Remember that your deposit is non-refundable. Sorry no exceptions.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Cancellation Policy
All deposits are non-refundable. You may change your event date with 14 days of your original date with out additional cost. If you change/cancel your event within 13-7 days of your original date, a charge of 50% of the total price will be incurred. If you change/cancel your event within less than 7 days of your party, a charge of 100% of the total price will be incurred.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Can I add extra time to my party?
We are unable to add extra time. Our parties are private and the kids will be enjoying the inflatables with just their guests. No waiting in long lines like other party venues. Its continuous play so the arena time is more than enough time. The kids will definitely be ready to enjoy pizza, drinks, and cake in the party room.
Will the party room be available for us during our arena play time?
The Party Room will not be available at the beginning of your party. We have to stick the rotation of 35 in Arena A, 35 in Arena B followed by the 50 minutes in the party room. This allows us to keep all Parties Private. Your Party Room Attendant will clean the room and set up for you. This is done 10-15 minutes before you are scheduled to enter the Party Room. We provide tablecloths, plates, cups, and utensils. If doing the ULTIMATE party Balloons and Goodie Bags are included. You are more than welcome to bring in your own decorations. Confetti or anything that hangs from the walls or celling are NOT allowed. If you have Center Pieces, Balloon arches, Goodie bags, or anything that takes time to put together must be done before arriving for your Party.
What food items can be brought into the facility?
Fees and terms: $15 Drink Fee: prepackaged drinks (boxes, pouches, or plastic bottles only). No coolers (create a slip hazard) nor alcoholic beverages allowed. $40 Food Fee: Finger foods only (approved items: pizza, sandwiches, wings, meat trays, cheese trays, fruit/veggie trays, and/or samosas). Nothing requiring to be kept warm, reheated nor requiring utensils to serve. Combined Food and Drink Fee: $50 Bring your own cake or cupcakes at no charge; cakes valued over $50 must be moved and handled by party hosts only. Space is limited, so please do not arrange to drop off items more than 15 minutes prior.
What assistance do you provide in the party room?
First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and snacks. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. We will make sure all the kids are served and taken care of. We will have a table set up if you added any food and drinks for the adults. They are welcome to serve themselves.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we will be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, after they've checked in they will be given direction to join your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 7 days before your party with no reschedule penalty. A rescheduling fee of $50 applies to change a party after the 7 day cut off time. You must pay for your party in full plus the reschedule fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-7before the event, you will be responsible for 100% of the total.
At which age is a child considered a jumper for my party?
When we are counting your head count, we are counting any child between the ages of 2 and 17. Babies under 2 and adults 18 and older will need a waiver but will not be counted towards the head count
Can I have a party for more than one birthday child?
Yes. Birthday Children will count towards the kid count of the party package you booked.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Decorations that require to be put together will need to be done before arriving for your party. We have limited time for set up.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 1-2 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Pizza and party trays must be ordered by 5:00pm the night before your party. You can add more pizza no more than One hour before your party start time.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide ice for drinks?
No, but our drinks are served chilled for your enjoyment. We're sorry but you may not bring ice or ice coolers inside the facility.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
Do you offer any other food besides pizza?
Yes. We have a selection of party trays available for purchase. Party trays must be ordered by 5:00 pm the night before your scheduled event.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How many slices are in a pizza?
There are 10 slices in a large pizza.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes we can drop you to a smaller package the day of your party. We will have to charge for any pizzas, drinks or balloons that were included with the original larger package.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. Make sure all goodie bags are filled before arrival and balloons are inflated.
Do you have a refrigerator for my cakes or drinks?
No
Do you allow special character appearances?
Store does not provide character appearances but hosts are welcome to hire their own for parties.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
Each adult with a paid child is free. Additional adults are $3 each.
When does Open Jump start?
Weekend Opens Jumps are added on Thursday's for the upcoming Weekend. Please check the Event Calendar for times. Times are subject to change due to party bookings or field trips. It is recommended to reserve online. We can only allow 30 children for each Open Jump. Waivers need to be filled out before entering the facility. Online waiver option can be found on our main page at the bottom near FAQ. If using a pass you cannot sign up online. We recommend doing the waiver and arriving 10 minutes prior to the scheduled Open Jump. SOCKS are required and adults are not allowed on the inflatables No Exceptions. We cannot allow groups during Open Jump. We have Field Trip options and Private Party Options

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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