What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Can I have a party for more than one birthday child?
Yes. We charge $35.00 extra for each additional birthday child that is not a sibling (limited to 2 kids; the extra child must be added when the party is originally booked).
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks in the factory sealed pack. We’re sorry, but no other outside foods or drinks are permitted.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Do you have a cake vendor that I can order a cake from?
No, we are sorry but at this time we do not have a preferred vendor for cakes.
How many slices are in a pizza?
12 slices per pizza
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count and go over the details of your party package. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and snacks. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
We provide a cake knife, server and lighters for your convenience. We also can provide candles if needed. Please don't bring matches. We provide all the paper products necessary but you may bring in your own table decorations if you so desire. We will still set up and clean up for you.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What additional items are available for purchase?
We can provide you with goodie bags, balloons, pizza, ice cream, and drinks. (additional charges apply)
Do you provide ice for drinks?
No, but our drinks are kept cold.