How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. All inflatables are cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Anyone over the age of 17 is not allowed on any inflatable or equipment.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Are eyeglasses permitted on our inflatables?
For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Why is the location temporarily closed?
We were unable to reach a lease agreement with our landlord. We are actively working to reopen a store nearby to continue providing a destination for families to jump, play, and celebrate life's important occasions. Though we do not currently have a new location or timeline for our reopening, we will be sure to update you with all of the exciting details as they progress. For now, we are no longer accepting reservations. We appreciate your continued support and understanding. If you have any questions, please contact us directly at (856)797-9663 or email us at email@example.com.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.
Is there an additional charge for parents, siblings, and/or care-givers?
Siblings or any additional guests 2 years of age and/or over the height of 34" and under the age of 18 are required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. Adults or Care-Givers(18 yrs old) are not allowed on any inflatables at any time.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, soft pretzel trays and fruit trays to your party. We’re sorry, but no other outside food or drinks are permitted.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! If you are expecting more than thirty guests, please let us know at least 10 days prior to your party.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What if I need to reschedule my party?
To avoid additional charges, we require at least 21 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 20 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. You do not need to bring a knife or a lighter. We will provide them for you.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by