Jacksonville, FL
Book a Party

Pump It Up Frequently Asked Questions


How long are you closed for?
Yes we are open!! Covid or not we are the only major kids entertainment place where WE ONLY DO PRIVATE PARTIES and you and your guests do not have to share space with random strangers.. So rest assured and let us handle your child's safe fun and memorable party!
*** Masks/face shields are required for those who enter the facility***
If you prepaid via Groupon for open jumps .. Go to calendar ,register your child for open jump time slot you like and "Pay at the Store" option.Upon arrival we will redeem your Groupon.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, & Discover as payment options. Sorry no personal checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s). Arenas and Party Rooms have been disinfected for your safety before and after each group comes in. ***We do require masks or shields for all guests 2 and up in the store to ensure everyone's safety***

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be mentioned at time of booking. You will also need to present the coupon at the time of check-in. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The remaining balance is due and payable on the day of your party.
What kind of drinks can I bring?
All drinks do come through us. We offer all coke products: Lemonade, pink lemonade, coke, diet coke, sprite, Zephyrhills water, and apple juice. Any drinks brought in from the outside, you will be charged the $100 outside food fee.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and goodiebags. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
What food items can be brought into the facility?
You may bring cake, cupcakes, goodie bags, or decorations for no fee. We do have an extensive menu list of food options for children and adults to choose from. If you would like to bring in outside food, beverages, ice cream, etc.. there will be a $100 outside food fee.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
To avoid additional charges, we require at least a 15 day advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. If you cancel / reschedule within 14 days of your party date, you will be responsible for 50% of the price. If you cancel / reschedule your party within 7 days, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I have a party for more than one birthday child?
Absolutely! You need to mention this at the time of your reservation.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We have a constant rotation of private parties. If you are interested in a time slot longer than the pre-designed packages, we can give you additional options at the time of booking.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
Do you offer any other food besides pizza?
Yes! We have a full food menu to select your favorite options from.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We will send you a "confirmation email" that has a full list of all of our menu options about 5-7 days before your party date. If we have not received the email back, we will call you at the number provided at the time of booking.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). Any additional food brought in outside of a cake, you will be charged a $100 outside food fee.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s). There are other private parties rotating behind you.
How many slices are in a pizza?
We offer Large Pizzas from Dominos - 12 Slices
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products. Coke, Diet Coke, Sprite, Minute Maid Lemonade, MM Pink Lemonade, MM Fruit Punch, 100% Apple Juice, & Smart Water.
Can I order whole pizzas for the kids?
No. You have to pay the $4.25/child price for their pizza. That will include 2 slices and unlimited drinks for each child.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

Pin It on Pinterest