What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The remaining balance is due and payable on the day of your party.
What if I need to reschedule my party?
To avoid additional charges, we require at least a 15 day advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. If you cancel / reschedule within 14 days of your party date, you will be responsible for 50% of the price. If you cancel / reschedule your party within 7 days, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I have a party for more than one birthday child?
Absolutely! You need to mention this at the time of your reservation.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We have a constant rotation of private parties. If you are interested in a time slot longer than the pre-designed packages, we can give you additional options at the time of booking.
Do you offer any other food besides pizza?
Yes! We have a full food menu to select your favorite options from.
What food items can be brought into the facility?
You may bring cake, cupcakes, goodie bags, or decorations for no fee. We do have an extensive menu list of food options for children and adults to choose from. If you would like to bring in outside food, beverages, ice cream, etc.. there will be a $100 outside food fee.
What kind of drinks can I bring?
All drinks do come through us. We offer all coke products: Lemonade, pink lemonade, coke, diet coke, sprite, Zephyrhills water, and apple juice. Any drinks brought in from the outside, you will be charged the $100 outside food fee.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and goodiebags. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). Any additional food brought in outside of a cake, you will be charged a $100 outside food fee.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We will send you a "confirmation email" that has a full list of all of our menu options about 5-7 days before your party date. If we have not received the email back, we will call you at the number provided at the time of booking.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be mentioned at time of booking. You will also need to present the coupon at the time of check-in. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I order whole pizzas for the kids?
No. You have to pay the $4.25/child price for their pizza. That will include 2 slices and unlimited drinks for each child.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s). There are other private parties rotating behind you.
How many slices are in a pizza?
We offer Large Pizzas from Dominos - 12 Slices
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products. Coke, Diet Coke, Sprite, Minute Maid Lemonade, MM Pink Lemonade, MM Fruit Punch, 100% Apple Juice, & Smart Water.