General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are sanitized after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. Children must be a minimum of 34” or taller to play on our inflatables.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome and appreciated!
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, and Discover as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you arrive 15 minutes prior to your scheduled party and your guests arrive 5-10 minutes early to allow time for check in and Pump It Up safety video viewing. *Please try not to arrive earlier than 15 minutes prior to your scheduled party time as there will likely be another group in the lobby.*
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online www.pumpituphartville.com.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your Classic or Deluxe party package or $16.99 per guest for an Ultimate party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks & candy to your party. We’re sorry, but no other outside food is permitted. * For your safety & enjoyment, food and/or beverages are not permitted in the inflatable arenas. Outside ice cream or ice cream cakes are not permitted. For your convenience, we offer ice from cups $.69 each. Ice cream must be purchased through Pump It Up.
What if I need to reschedule my party?
To avoid additional charges, we require at least 11 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What kind of drinks can I bring?
If you are not purchasing our pizza & drink package, you are welcome to bring beverages for your guests. We will refrigerate your drinks while you play. * For safety reasons, coolers and ice are not permitted inside Pump It Up.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, fruit or veggie trays, goodie bags, balloons, and other party essentials.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1 per standard size balloon.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every 6 adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group. We carry cold Coca-Cola 2 liter products.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, batteries, and socks available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).However, we love to be creative! Call before reserving your party to see how we can accommodate your special request.
How many slices are in a pizza?
10 slices are in a large pizza.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and goodie bags. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay.
Do you have a cake vendor that I can order a cake from?
Yes. We order cakes from Giant Eagle or Dairy Queen. *We do not allow outside ice cream or ice cream cakes. For your convenience, we offer ice cream cups $.69 each.*
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. If your total guest count exceeds the number allowed for your party, there is a $10 per guest charge for additional children 34" tall through age eighteen.
Do I need to stay with my child during the Open Play session
Yes – our Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by