Greenville, SC
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event to keep our guests and employees safe.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped daily and each inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. Counted attendants are guest between the ages 2 - 17 years. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. A $100 non-refundable deposit is required to reserve your party with a credit or debit card. All deposits made with cash or check will require half of the party price to reserve. The balance is due and payable on the day of your party.
How many guests can I invite?
Additional guests are welcome! There is a $10 charge per additional guest over the party package limit, $14.95 for all Ultimate packages. If you are inviting more than thirty jumpers, please let us know at least 7 days prior to the date of your party.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What food items can be brought into the facility?
You may bring cake, cupcakes, ice cream, prepackaged dry snacks and candy. We’re sorry, but no other outside food is permitted.
What if I need to reschedule my party?
To avoid additional charges, we require at least 9 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 8 days of your party date, you will be responsible for 50% of the party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags and or balloons, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti. Only pull string piñatas without confetti may be used.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you have a refrigerator for my cakes or drinks?
Yes
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you offer any other food besides pizza?
No
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We will call you, two days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, and socks available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see when it will be available.
How many slices are in a pizza?
10 slices in a large
Do you provide ice for drinks?
No, we serve our drinks chilled. You may bring your drinks in a cooler or use our refrigerator to store your drinks.
What if there is inclement weather the day of our party?
Inclement weather policy: We will be open during all weather conditions. If you would like to reschedule your party, we require payment in full on the original party date. You have one week to reschedule to a different date and time with your party now paid in full. Please note this is for inclement weather only and is entirely separate from our cancellation policy.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.

Other Ways to Play

Are reservations required for camps?
Yes, please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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