What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. We will review your final bill at the end of your party. A 20% gratuity is recommended for your dedicated party staff.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days (15 day max) advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What food items can be brought into the facility?
You may bring cake, cupcakes, cookies, brownies, donuts, ice cream, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, or confetti. For the safety of our staff and other children, any piñatas must be the pull string type only.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own already inflated balloons.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many guests can I invite?
A Private Party at Pump It Up in Crystal Lake can comfortably accommodate 2-40 children. The party is 100% private. The only per child costs you incur are for additional items such as food, drinks, goodie bags, etc.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes, please contact the store so we can make the proper adjustments.
Can I order whole pizzas for the kids?
Yes, we offer a complete food menu including pizza. An XL cheese pizza is $16 and $2 for any additional toppings.
How many slices are in a pizza?
16 slices in an extra large pizza
Do you have a refrigerator for my cakes or drinks?
Yes. Space is limited, so please do not arrange to drop off items more than 20 minutes prior to the start of your event.