Brookfield, WI
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Pump It Up Frequently Asked Questions


Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed for heavy, indoor use. Each inflatable goes through rigorous testing before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. The inflatables are cleaned before each party and are cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
For safety purposes, each inflatable has height and weight restrictions.
Will Pump It Up provide supervision in the play areas?
During our birthday parties, our fun and friendly staff will provide supervision in the inflatable play areas and party rooms so that you can relax and enjoy!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion-limiting device (e.g. splint, sling, or brace) will not be permitted to use the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults are welcome to stay and supervise and will not be charged. There is a 34" minimum height requirement to use the inflatables.
Can adults play on the inflatables?
Adults can assist children as long as they are within the guidelines for height and weight.
What type of safety instruction is provided?
Safety is a high priority here. Each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s) and supervision is provided.
What forms of payment are accepted?
For your convenience we accept cash, MasterCard, Visa and debit cards. Sorry, no checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes prior to your scheduled start time to allow time for check-in and safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring in your own cake and/or cupcakes. We’re sorry, but no other outside food or drink is permitted.
Is a deposit required?
A $100 non-refundable, credit card deposit is required to reserve your party. The balance is due and payable on the day of your party. If deposit is being paid in cash, 100% of the party balance is due at the time of booking and is non-refundable.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Will the party room be available for us during our arena play time?
It will not be, there will usually be another party in the party room. This rotation of rooms is what allows us to provide you a private party.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. There is no charge for siblings less than 2 yrs old.

Other Ways to Play

Are reservations required for camps?
Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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