Metro Jackson, MS
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Pump It Up Frequently Asked Questions

General Pump It Up FAQ

How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. We are accepting future bookings at this time.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.

Birthday Party Questions

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted. **No warm food or food that has been warmed can be brought into the facility.**

Open Jump FAQ

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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