Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: (insert store specific procedures)
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, and introduced individually packaged food items.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are sprayed after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. We now have computer sign in for all waivers.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment (unless supervised by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas to assist you so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, Discover & Amex as payment options. Sorry no personal checks.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room with set up, clean up & anything else you need.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also book your party online or visit our store in person.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 + tax charge per additional guest over the number included in your party package for Classic & Deluxe parties. If you have booked the Ultimate party, the charge for each extra guest is $17 + tax. If you are expecting more than thirty guests, please let us know 1 day prior to your party.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. While we will have other parties in our facility, there will not be any other people from other parties in your arena or party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, cookies, ice cream, water to your party. We’re sorry, but no other outside food/drinks is permitted. We offer pizza/drinks, chicken dippers & Lenny's for purchase. *YOU WILL INCUR A $100 FEE IF NON-PERMITTED/OUTSIDE FOOD IS SERVED AT YOUR PARTY.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
To avoid additional charges, we require AT LEAST 7 DAYS ADVANCE NOTICE if you need to reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you losing your deposit. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
What kind of drinks can I bring?
NO other drinks can be brought in. We have drinking fountains and also offer drinks for purchase.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per balloon.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena.
Do you have a refrigerator for my cakes or drinks?
We can refrigerate small cakes. We can not guarantee refrigerate space.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every six adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena.
Do you offer any other food besides pizza?
Yes! We also offer Lenny's Sandwiches/Chips and Chicken Dippers from Marco's Pizza. Please ask for prices.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you bring such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arena and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 1 day prior to your party to confirm your guest count. At that time, you will confirm your party package and you’ll have an opportunity to order food, beverages, goodie bags, balloons, and other party options if you haven’t already. We finalize your party the day before, so no party package changes can be made on the day of your party. It's possible to change your pizza order (if time allows) on the day of your party, but Lenny's sandwiches must be ordered the day before.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles (no matches please). For your convenience, we also have candles and socks available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What additional items are available for purchase?
We can provide you with goodie bags, helium balloons, pizza, Lenny's, chicken dippers and t-shirts (additional charges apply)
How many slices are in a pizza?
12 slices in a large pizza.
Do you provide ice for drinks?
No, but our drinks are cold.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date. The new reservation must be made within one (1) week of the original party date.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Food orders are placed the night before and can only be changed on the day of your party if time allows. Please plan for the possibility that more guests may show up. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.
What are the beverages you offer in the party room?
Capri suns, juice boxes, and bottle water are included with most party packages. We do have vending machines for purchase of 16 oz coke products.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or adults 18 +. However, all children are charged admission.
Do I need to stay with my child during the Open Play session
Yes – our Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by