General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Children between the ages of 1-17 years old are considered in the number of party guests. Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment alone.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Are eyeglasses permitted on our inflatables?
For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, and American Express as payment options. Unfortunately, we do not accept checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. Party packages can be upgraded at any time, however, down grading is not permitted. If you need assistance choosing the package that works best for you, please ask a reservation specialists for assistance.
What food items can be brought into the facility?
You may bring in the following items: Fruit trays, vegetable trays, chips, cheese and crackers, samosas, non-frozen desserts (cakes, cupcakes, cookies, etc), candy, and bottled water. NO OTHER OUTSIDE FOOD IS ALLOWED IN OUR FACILITY, NO EXCEPTIONS.
What if I need to reschedule my party?
If you cancel/reschedule your event within 14 days of the event, you will be responsible for 50% of the total party price. If you cancel/reschedule your event within 7 days of the event, you will be responsible for 100% of the total party price. Parties being re-scheduled within 14 days of the event may only be re-scheduled to a Monday through Thursday within 3 months of the original event date. To reschedule to a weekend date, there is a $100 additional fee.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you offer any other food besides pizza?
Yes! We offer a great menu that is available under the party food tab!
What kind of drinks can I bring?
You may bring water bottles, other drinks must be purchased through us.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I have a party for more than one birthday child?
Yes. We charge $15.00 extra for each additional birthday child (limited to 3 kids; the extra child must be added when the party is originally booked).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
There are 10 slices in a large pizza, 12 slices in an extra large.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your water in our cooler as well.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 25 minutes in each arena and 45 minutes in the party room.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
What are the beverages you offer in the party room?
We proudly serve Coca-Cola Products.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and decorations (as long as they don't go on our walls!). We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Open Jump FAQ
Are reservations required?
No. Reservations are not required. We recommend arriving 10-15 minutes prior to the event start time to our walk-in guests.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count / a new admission.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by