Tucson, AZ
Book a Party

About Us

Put a little extra bounce in your step!

Boundless Fun

We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!

100% Private

It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!

Completely Customized

You can tailor every detail of the party experience to make it as special as the birthday kid!

Find a Location Near You

General

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables. Grip socks are not required however, and we do sell socks at the Front Desk for your convenience!
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Here at Pump It Up we ask that all of our guests go feet first and one at a time down all of the slides.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. You'll have between 4-6 Party Pros perfecting your experience!
Is there an additional charge for parents, siblings, and/or care-givers?
We do not charge for infants under the age of 1, and adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests over 1 year of age will be required to pay.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will not be allowed to play on the inflatables.
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by offering $10 off your party or special event!
What options are available in the Party Rooms?
We have 4 large tables for guests to sit comfortably, 1 cake table, 1 table for gifts, and 1 table for food, with additional bench seating on either side. Guest can bring their own balloons, goodie bags, and decorations, we just ask that it be an easy set up and take down process for your staff. We do not permit wall or ceiling decorations, streamers, silly string, or confetti. If you have Snapshot, your party pictures will be displayed via a slideshow on the party room TV.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - your party attendants will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The remaining balance is due and payable and the end of your party.
Can I have a party for more than one birthday child?
Yes. We are happy to celebrate multiple birthday children during your event. Please note that every child between the ages of 2 and 17, including each birthday child, will count toward your party capacity.
What food items can be brought into the facility?
Orders must be complete by 5pm the Friday before your party. Additional food available, ask about food options! Host must supply cake or cupcakes, and CAN bring the following; chips, popcorn, pretzels, cookies, candy, crackers, and water bottles. Host may bring a cooler filled with ice to keep them cold. NOT ALLOWED: anything hot, anything refrigerated (other than the cake), dairy, soda, juice, alcoholic beverages, ice cream, pizza, sandwiches, meat, cheese, dips, spreads, or any other meal-type or temperate controlled items. Party Host not permitted to cater with outside company. No outside pinatas, glitter, silly string, confetti, or noise makers. We provide: cups, plates, flatware, napkins, cake knife, and lighter.
Do you have a refrigerator for my cakes or drinks?
Yes. We have one shelf available for each party, so please be aware that only enough space is provided for one cake, with potential height restrictions. Full sheet cakes are too large to refrigerate. Ice cream cakes are welcome, same stipulations apply. No ice cream allowed. We do not have space available to refrigerate your drinks, please bring a cooler with ice if you would like to serve them cold. Our fountain drinks are served in a pitcher with ice.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We will call you two days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Please note that food orders must be finalized by 5pm the night before your party.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many guests can I invite?
This depends on which package you book. Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per child if you go over the number of guests included in your Classic Party. It is a $13 charge per child if you go over your capacity with our Deluxe Package. There is an $18 charge for the Ultimate Package. Please let us know at least 10 days prior to your party if you are expecting more than 30 children.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What kind of drinks can I bring?
You may bring water bottles and a cooler with ice to keep them cold. We have fountain drinks, bottled water, sports drinks, teas, juice and energy drinks available for purchase at the Cafe, or as a party add-on.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may bring a cooler to store your juice and water in as well.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Do you offer any other food besides pizza?
We cater pizza and wings through Domino's, and offer a variety of in-house items such as Sliders, fresh Fruit and Veggie trays, and Salads. View our food menu under the birthday party tab.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights! However, no additional instruction is required.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.

Open Jump

Are reservations required?
Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. Admission is first come, first serve. Please note that these sessions often sell out during school breaks. No outside food permitted during Open Jump sessions.
Is the admission cost refundable?
Admission Fee is non-refundable.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"FAQ" was last updated June 23rd, 2016 by

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