General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. The store will reopen following the guidelines of the local government orders. You can still book your party now for a future date. For easy 24/7 bookings select 'book a party' at the top of this page and book your party online today!
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables. Grip socks are not required however, and we do sell socks at the Front Desk for your convenience!
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Here at Pump It Up we ask that all of our guests go feet first and one at a time down all of the slides.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. You'll have between 3-4 Party Pros perfecting your experience!
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will not be allowed to play on the inflatables.
Is there an additional charge for parents, siblings, and/or care-givers?
We do not charge for infants under the age of 2, and adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests 2 years of age or older will be required to pay.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options.
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by offering $10 off your party or special event!
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that the Host family arrives about 10-15 minutes early, so that we can assist you in and review the details of your event one final time. Your guests can arrive 5 minutes early to complete their waivers, check in, and view the safety video. Your event will begin at your scheduled time, and late arrivals will be sent directly to join your party after check-in.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - your party attendants will be available to assist you in the party room.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome, but to ensure the safety of our jumpers, we allow a max of 40 children. There is an additional charge per guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
What food items can be brought into the facility?
You are welcome to bring in a cake or cupcakes. We do not allow any other outside food or drinks.
What if I need to reschedule my party?
Deposits are non-refundable. You may reschedule within 30 days of the party date with an additional $100 deposit due at the time of rescheduling. If you cancel or reschedule within 7 days of your event, your deposit will be forfeited and a new deposit is required for a future booking.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The remaining balance is due and payable and the end of your party.
Do you have a refrigerator for my cakes or drinks?
Yes. We have one shelf available for each party, so please be aware that only enough space is provided for one cake, with potential height restrictions. Full sheet cakes are too large to refrigerate. Ice cream cakes are welcome, same stipulations apply. No ice cream allowed.
Do you offer any other food besides pizza?
We cater pizza and wings through Domino's, and offer a variety of in-house items such as Sliders, fresh Fruit and Veggie trays, and Salads. View our food menu under the birthday party tab.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order food, beverages, goodie bags, balloons, and other party options if you haven’t already.Food orders must be finalized by 5pm the night before your party.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can I have a party for more than one birthday child?
Yes. We are happy to celebrate multiple birthday children during your event. Please note that every child between the ages of 2 and 17, including each birthday child, will count toward your party capacity.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, glitter, confetti, sparkler candles or piñatas.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving scissors, pens, paint, markers, glue or glitter.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Open Jump FAQ
Are reservations required?
Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. Admission is first come, first serve. Please note that these sessions often sell out during school breaks. No outside food permitted during Open Jump sessions.
Is the admission cost refundable?
Admission Fee is non-refundable.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by