What time should my guests and I arrive at the party?
We ask that the Host family arrives about 10-15 minutes early, so that we can assist you in and review the details of your event one final time. Your guests can arrive 5 minutes early to complete their waivers, check in, and view the safety video. Your event will begin at your scheduled time, and late arrivals will be sent directly to join your party after check-in.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - your party attendants will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The remaining balance is due and payable and the end of your party.
What food items can be brought into the facility?
You are welcome to bring in a cake or cupcakes. We do not allow any other outside food or drinks.
Do you offer any other food besides pizza?
We cater pizza and wings through Domino's, and offer a variety of in-house items such as Sliders, fresh Fruit and Veggie trays, and Salads. View our food menu under the birthday party tab.
Can I have a party for more than one birthday child?
Yes. We are happy to celebrate multiple birthday children during your event. Please note that every child between the ages of 2 and 17, including each birthday child, will count toward your party capacity.
Do you have a refrigerator for my cakes or drinks?
Yes. We have one shelf available for each party, so please be aware that only enough space is provided for one cake, with potential height restrictions. Full sheet cakes are too large to refrigerate. Ice cream cakes are welcome, same stipulations apply. No ice cream allowed.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order food, beverages, goodie bags, balloons, and other party options if you haven’t already.Food orders must be finalized by 5pm the night before your party.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, glitter, confetti, sparkler candles or piñatas.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if I need to reschedule my party?
Deposits are non-refundable. You may reschedule within 30 days of the party date with an additional $100 deposit due at the time of rescheduling. If you cancel or reschedule within 7 days of your event, your deposit will be forfeited and a new deposit is required for a future booking.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome, but to ensure the safety of our jumpers, we allow a max of 40 children. There is an additional charge per guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving scissors, pens, paint, markers, glue or glitter.