Pump It Up Frequently Asked Questions
General
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What are the Pump It Up General Guidelines and Policies?
Pump It Up reserves the right to deny admission to or remove any person that does not adhere to the following store policies and guidelines: 1. All persons (children, adults, infants, grandparents, etc.) must check-in, sign the waiver, review all safety requirements and procedures, and receive a wrist band before entering the Bounce Arenas and Party Rooms. 2. All guests must follow instructions and guidance from the Managers and Staff. Belligerent behavior towards staff or guests will not be tolerated. 3. NO alcohol or other illicit/illegal substances are allowed on the premises under any circumstances. Patrons determined to be under the influence (Alcohol, Drugs, etc.) will be asked to leave immediately. 4. Absolutely NO weapons are allowed on the premises under any circumstances.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Birthday Party
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.
Open Jump
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Other Ways to Play
Are reservations required for camps?
Slots fill up fast so we do recommend that you reserve your child a space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by
