What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. We are able to accept your items at the check in time only. Thank You
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. Your coordinators job is to take care of your set up, cake cutting and clean up (the BEST part!)
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
We require at least 10 days prior to party day if you need to reschedule your party (your party must be rescheduled within 2 months of the original party date). If you cancel or reschedule your party within 9-4 days of your party date, you will be responsible for 50% of the remaining balance. If you cancel or reschedule your party within 3 days of your party date, you will be responsible for 100% of the remaining balance. Remember that your deposit is non-refundable (sorry no exceptions).
What food items can be brought into the facility?
We allow: pre-cut, ready to serve fruit & vegetable platters (NO SALADS), chips,pretzels. Cake/cupcakes & juice boxes (example: Capri Suns) and water bottles. No ice or ice chests are allowed as we have a refrigerator for your perishable items at your check in time. No other food/beverage is allowed and will not be served. Thank You. Party packages are final on party day
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also book your party online.(760)510-8000
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in the Classic and Deluxe party package, and a $15 charge per additional guest over the number in the Ultimate party packages. If you are inviting more than thirty guests (kids+ adults), please let us know at least 7 days prior to your party.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party. PARTY PACKAGE IS FINAL ON PARTY
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. *Please note we do not allow helium tanks to be brought into the facility, but pre-filled balloons are more than welcome.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. For your convenience, we also have socks available for purchase.
What additional items are available for purchase?
We have items such as goodie bags, balloons, and glow necklaces available for purchase. Please note, your helium tank is not permitted in our facility.
What kind of drinks can I bring?
We allow juice boxes (example: Capri Suns) and water bottles. No other outside beverages are allowed.
We have a refrigerator here, and at your check in time, we will refrigerate your beverages. Please bring them to us as cold as possible
No ice or ice chests please.
* For your safety and enjoyment, only bottled water is permitted in the inflatable arena.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 1-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Party packages are final on party day
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).