General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. We are accepting future bookings at this time. Thank you for your patience and understanding. We will be back and ready to celebrate really soon.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and exits are cleaned after each party. Each inflatable is deep cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 18 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. For the kids safe play, we only allow kids 2-18 to play on the jumpers
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always appreciated.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event.
Can adults play on the inflatables?
For the safety of the kids, we only allow the kids, ages 2-18, including the birthday child, to play on the jumpers. They must have socks and a signed waiver by parent
Can a guest play while wearing a cast?
no. We apologize but In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. We are able to accept your items at the check in time only. Thank You
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. Your coordinators job is to take care of your set up, cake cutting and clean up (the BEST part!)
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also book your party online.(760)510-8000
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests (kids) are welcome! There is a $10 charge per additional child over the number included in the Deluxe party package, and a $15 charge per additional child over the number in the Ultimate party packages. Guests= kids. Our packages are geared towards kids, ages 2-18 including the birthday child. Parents are free and are there to watch their kids. We have a few adults activities to keep the adults entertained
What food items can be brought into the facility?
We allow: pre-cut, ready to serve fruit & vegetable platters (NO SALADS), chips,pretzels. Cake/cupcakes & juice boxes (example: Capri Suns) and water bottles. No ice or ice chests are allowed as we have a refrigerator for your perishable items at your check in time. No other food/beverage is allowed and will not be served. Thank You. Party packages are final on party day
What if I need to reschedule my party?
We require at least 10 days prior to party day if you need to reschedule your party (your party must be rescheduled within 2 months of the original party date). If you cancel or reschedule your party within 9-4 days of your party date, you will be responsible for 50% of the remaining balance. If you cancel or reschedule your party within 3 days of your party date, you will be responsible for 100% of the remaining balance. Remember that your deposit is non-refundable (sorry no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party with Visa or Mastercard.. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun! Or, they can drop off and pick up their kids at the end of the party
What kind of drinks can I bring?
We allow juice boxes (example: Capri Suns) and water bottles. No other outside beverages are allowed. We have a refrigerator here, and at your check in time, we will refrigerate your beverages. Please bring them to us as cold as possible No ice or ice chests please. * For your safety and enjoyment, only bottled water is permitted in the inflatable arena.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We will call you the week of the party, on TUESDAY for final headcounts & party orders,finalizing by Wed 5pm. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Party packages are final on party day ** We proudly serve food from O's American Kitchen
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. *Please note we do not allow helium tanks to be brought into the facility, but pre-filled balloons are more than welcome.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. For your convenience, we also have socks available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party. PARTY PACKAGE IS FINAL ON PARTY
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What additional items are available for purchase?
We have items such as goodie bags, balloons, and glow necklaces available for purchase. Please note, your helium tank is not permitted in our facility.
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our guest refrigerator at check in
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can we open gifts in the party room?
While gifts are an awesome part of a kid’s birthday, we encourage children to open gifts at home to avoid hurt feelings from any of the guests.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; just play and pay
When does Open Jump start?
Open Jump sessions begin exactly on time. Sorry, no extra play time allowed, nor discounts given for late-comers.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not event with an adult.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by