What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Absolutely! We will have a staff member available to set up the party room just the way you want it, assist you during the party and clean up afterwards.
Is a deposit required?
A non-refundable deposit is required to reserve your party. The amount of the deposit will be applied to your total bill on the day of your party. To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for fifty percent of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for one-hundred percent of it.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What food items can be brought into the facility?
We provide a variety of hot and fresh food options directly to your party. Please refer to our Food Section of the website for more details.
You may bring cake, cupcakes, ice cream, prepackaged dry snacks (such as chips, cookies, candy, crackers), and individual milk boxes or bottled water. We’re sorry, but a minimum charge of $150 will be applied to your party if outside food or drink are brought in. Please let us know in advance if you decide to bring your own food. There is a maximum of four dishes/trays permitted. Other restrictions may apply. We cannot take responsibility for breakable dishes brought in.
Do you offer any other food besides pizza?
Yes. We provide a variety of hot and fresh food options directly to your party including breakfast items. Please refer to our Food Section
of the website for more details.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Do you have a refrigerator for my cakes or drinks?
Yes, we have a refrigerator for your convenience. We also have a freezer if you need it for your cake, but we can only accommodate sizes smaller than a full-sheet.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. We also offer a variety of colorful 11” helium-filled Balloon Bouquets at our Add-ons Section
of the website. You may also bring in your own pre-inflated balloons. Or if you prefer, we will be happy to inflate them for you starting at $1.90 per balloon and up depending on their sizes.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own table decorations and/or paper products in the party room. To preserve the integrity of our party rooms please keep additional decorations to a minimum. No holes on the walls allowed. Also we do not permit large wall decorations (if it can't be held up by simple scotch tape, they are not permitted), and no ceiling decorations, streamers, silly string, confetti, or piñatas. We reserve the right to charge an additional $50.00+ amount on the day of the party for any excessive cleaning and setup requirements.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. We provide paper plates, cups utensils, napkins and lighters for the candles. You can also choose to bring your own themed paper products and table covers. Also please make sure everyone playing in the inflatable arenas bring their own socks. For your convenience, we also have candles, socks and disposable cake serving knives available for purchase.
How do I schedule a Pump It Up party?
It's easy! Just give us a call at 415-375-9596 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 40 minutes in each arena and 40 minutes in the party room.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arenas.