General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with San Francisco's Public Health Shelter in Place Order of March 17, 2020 requiring people to stay home except for essential needs until April 7 and San Francisco Unified School District (SFUSD) school closure extension until May 1st. We will not be holding down any parties until at least the end of SFUSD school closure ends. Our online booking system is accepting reservations beyond the May 4 at this time. But we understand this may be extended again. Therefore, we will work on a case by case basis to reschedule any party that may need to be accommodated to comply with future local, state or federal Public Health Order guidelines.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after parties and every inflatable is cleaned and inspected on an ongoing basis. We provide our staff and guest access to plenty of hand sanitizers in every room. During flu season, we instruct our staff to: 1. Wash hands with liquid soap and water, and rub for at least 20 seconds 2. Cover cough or sneeze with arm 3. Stay home if sick and 4. Get flu shot to protect against flu
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. Tips will be given to the staff members that you designate, otherwise will be equally divided between all staff members.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arenas. Also please pay attention to the safety instructions posted around the facility, inflatables and pay close attention to our staff's safety warnings and instructions.
What options are available in the Party Rooms?
Both Party Rooms are identical in size. Each party room has 4 large (6ft) tables for guests to sit comfortably and 2 side benches. We also have 2 serving tables and 1 cake table. We also provide paper products (plates, cups and napkins) as well as plastic utensils (forks, knives and spoons). In addition each of our party rooms is equipped with a 50" flat screen TV that can be connected to using a HDMI cable so you can show videos and pictures to your guests.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Absolutely! We will have a staff member available to set up the party room just the way you want it, assist you during the party and clean up afterwards.
How do I schedule a Pump It Up party?
It's easy! Just give us a call at 415-375-9596 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
What food items can be brought into the facility?
We provide a variety of hot and fresh food options directly to your party. Please refer to our Food Section of the website for more details. You may bring cake, cupcakes, ice cream, prepackaged dry snacks (such as chips, cookies, candy, crackers), and individual milk boxes or bottled water. We’re sorry, but a minimum charge of $150 will be applied to your party if outside food or drink are brought in. Please let us know in advance if you decide to bring your own food. There is a maximum of four dishes/trays permitted. Other restrictions may apply. We cannot take responsibility for breakable dishes brought in.
Is a deposit required?
A non-refundable deposit is required to reserve your party. The amount of the deposit will be applied to your total bill on the day of your party. To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for fifty percent of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for one-hundred percent of it.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
Yes, we have a refrigerator for your convenience. We also have a freezer if you need it for your cake, but we can only accommodate sizes smaller than a full-sheet.
Do you offer any other food besides pizza?
Yes. We provide a variety of hot and fresh food options directly to your party including breakfast items. Please refer to our Food Section of the website for more details.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. We also offer a variety of colorful 11” helium-filled Balloon Bouquets at our Add-ons Section of the website. You may also bring in your own pre-inflated balloons. Or if you prefer, we will be happy to inflate them for you starting at $1.90 per balloon and up depending on their sizes.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own table decorations and/or paper products in the party room. To preserve the integrity of our party rooms please keep additional decorations to a minimum. No holes on the walls allowed. Also we do not permit large wall decorations (if it can't be held up by simple scotch tape, they are not permitted), and no ceiling decorations, streamers, silly string, confetti, or piñatas. We reserve the right to charge an additional $50.00+ amount on the day of the party for any excessive cleaning and setup requirements.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. We provide paper plates, cups utensils, napkins and lighters for the candles. You can also choose to bring your own themed paper products and table covers. Also please make sure everyone playing in the inflatable arenas bring their own socks. For your convenience, we also have candles, socks and disposable cake serving knives available for purchase.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arenas.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 40 minutes in each arena and 40 minutes in the party room.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10-15 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests.
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers.
Do I need to stay with my child during the Open Play session
Yes – our Open Jump sessions are not drop-off events.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not event with an adult.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
How do we pay for Special Events?
Special events such as Parents' Night Out must be pre-paid in advance and are non refundable or transferable. We encourage reserving online to ensure admittance or calling us. There are no discounts or coupons excepted for special events other than our in-store/emailed promotions or coupons.
"Faq" was last updated January 22nd, 2020 by