General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Certain inflatables also have weight restrictions, as a result adults are not under any circumstances permitted on the Junior Obstacle Course or the Trillenium Combo.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight. However, adults are not allowed on the Junior Obstacle Course and the Trillenium Combo. We also respectfully request that if there are kids waiting to play that the adults exit the inflatables.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests if you are having a Classic Party for 15. You can invite up to 24 guests if you are hosting a Classic Party for 25. And, you may invite up to 9 guests to a Classic Party for 10. All adults (18 and over) play for free and are not included in the guest count. Additionally, children under 34" are NOT able to play on the inflatables & are NOT included in the guest count.
What food items can be brought into the facility?
You may bring a bakery cake or cupcakes. As of December 1st, 2014 NO other outside food or beverages are permitted. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice to cancel or reschedule your party (party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total price. Remember that your deposit is non-refundable- no exceptions.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you about 5-7days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. PLEASE NOTE: We CANNOT accept any changes to pizza orders the day of your event.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. We also have a variety of beverages available for the adults in your group. PLEASE NOTE: We CANNOT accept any changes to pizza orders on the day of your event.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations (including traditional pinatas that require a stick/bat), streamers, silly string, confetti. Please notify us in advance if you are going to be bringing in additional items, such as paper products or balloons, for the party rooms. Balloons should be tied to weights and any table-top decorations should be pre-assembled.
If I have booked a party package for 25 kids, can I change it to a smaller package?
It is possible to change your party package until 10 am on Wednesday morning during the week leading up to your event for all Weekend Parties (Fri.-Sun Events). Any parties that are held Monday-Thursday require a 3 day minimum notice to change your event type. However, please be aware that there are many times that will be unavailable for smaller packages such as the Classic 15 and ALL 10 kid parties. If you have questions regarding this policy please give us a call at 763.553.0340.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). If you are looking for a longer event we do offer custom events occasionally during our evening party times.
How many slices are in a pizza?
There are 10 slices in a large pizza. PLEASE NOTE: We CANNOT accept any changes to pizza orders on the day of your event.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
One of the great benefits of a Pump It Up party is that your celebration is always a 100% private party experience at Pump It Up of Plymouth! For the safety and security of your guests, your party is completely private 100% of the time. This allows our staff to focus solely on your group and to make the occasion special for your child.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought, such as your cake. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Do you have a cake vendor that I can order a cake from?
Yes, we have both bakery cakes and ice cream cakes available. Absolutely NO outside ice cream cakes or other ice cream are allowed.
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents, care-givers or adults over the age of 18. However, siblings and other guests are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes. Our Open Jump sessions and Special Events require parents to be present. If you are looking for a drop-off event we currently offer Parent's Night Out the first Friday night of every month from 5:30-9..
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your child's space for our camps. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by