General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables. NO EXPECTIONS! If you or your guests forget their socks, no worry! We sell socks at our locations for $3.00/pair.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Yes! Gratuities for our staff are always welcome. We suggest an 18% gratuity for the party team working your party. Gratuities are OPTIONAL and graciously accepted.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests over the height of 34" and under the age of 18 would be required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay fee.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s), to adhere to all posted safety signs, and to follow directions of the trained staff.
Are eyeglasses permitted on our inflatables?
For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.
What forms of payment are accepted?
For your convenience we accept Cash, American Express, Visa, MasterCard and Discover as payment options. Sorry no checks.
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by giving a $25 discount off birthday party after showing photo ID proof.
What options are available in the Party Rooms?
We have 4 large tables for guests to sit comfortably and 1 cake table. Guest can bring their own balloons, goodie bags, and decorations. Hosts are permitted to hang wall decorations using painters tape. However, staff is not permitted to help. We do not permit ceiling decorations, streamers, silly string, confetti. We offer music in the party rooms as well as special effects lighting, if guest has purchased Go Glow Package.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 20 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - You will have 2 Coordinators available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional kid guests are welcome! Depending on the Party Package, there is a $13.95-$18.95 charge per additional child guest over the number included in the package. For the safest environment in the play Arenas, we do not recommend having more than 30 kids attend a party.
What are your standard weekend party start times?
On weekends, parties can start as early as 9:20am and as late as 8:00pm.
What food items can be brought into the facility?
You may bring cake, cupcakes, or ice cream for a party. We’re sorry, but no other outside food is permitted. No exceptions.
What if I need to reschedule my party?
A $75 Re-Scheduling Charge will be assessed to change the date and/or time of a party after it has already been booked. Availability for new dates and times may vary. Your party must be rescheduled within 3 months of original date. Please Remember that your deposit is non-refundable(no exceptions).
At which age is a child considered a jumper for my party?
We go by a height requirement of 34" to consider a child as a jumper of a party. 34" usually is met at the age of 2 or 3. Toddlers under the height requirement will be free admission like adults.
Is a deposit required?
A $125 Non Refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. Please remember that NJ sales tax of 6.625% is not included in your party price until its conclusion along with a 18% suggested gratuity.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
Yes, we have refrigerators and freezers to hold cakes and drinks if needed.
Do you offer any other food besides pizza?
Yes. We have a menu with lots of options like sandwich trays, salads, and yummy finger foods. All food is prepared at a local restaurant, ordered a few days in advance, and delivered just in time for your party. There is a $25 change-fee for any changed made to Food Order less than 4 DAYS before the party starts.
What kind of drinks can I bring?
You may bring water bottles or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Are the party prices different on Holidays and School Closings?
Parties scheduled on holidays & school closings are subject to our weekend rates for party pricing. If further clarification is needed please contact us at your convenience.
When should I order food for our party? Goodie bags? Balloons? And other party options?
A staff member will call you about 7 days before your party with a Confirmation Call. At that time, we'll need to know the total count of guests. Also, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, experiences and other party options if you haven’t already. All details are needed 7 DAYS prior to event date. If we do not hear from Party Hosts by 4 days prior to event date, any add-on food options not included in party package will be charged a flat $25 Late Food Change Fee.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. However, we do not inflate baloons.
How much pizza should I order for the adults and what about their drinks?
We recommend 1 large pizza for every 5 adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can I have a party for more than one birthday child?
Yes. We charge $50.00 extra for each additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or trick candles. We do accept PULL STRING Pinatas and any sort of table decor you wish to have.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes! You can change your package up to 1 week before your party (during the confirmation call). Please contact the store so we can make the proper adjustments. Once you have confirmed your party details, we cannot change your package the day of event.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a candle. For your convenience, we also have candles available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
How many slices are in a pizza?
All of our large pizzas are cut into 12 slices
What additional items are available for purchase?
Yes. We can provide you with goodie bags,air balloons, pizza, drinks, party experiences, etc. (additional charges apply)
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
$125.00 deposit is non-refundable or transferable. We require AT LEAST 21 DAY advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 20 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price. Please note that party cancellations or rescheduling are not accepted by voicemail or email.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
In the event of severe, inclement weather, and a state of emergency is officially issued in New Jersey, we will work with you to reschedule your party. The staff will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed in advance and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
How many tables are in the party room? What sizes are they?
There are 6 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the food table, 1 is for balloons and goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Can I add extra time to my party?
We are unable to add extra time to parties. All parties have a 2 hour duration to enjoy our facility.
Do you have a cake vendor that I can order a cake from?
Yes we do! All of our cakes are ice cream cakes. Unfortunately we do not offer baked cakes. If you wish to have a baked cake for your special guest of honor, you are more than welcome to bring in a cake from outside.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Only 1 coupon or discount can be used for party. Coupons must be presented when reserving your party or at the time when your party checks out. Coupons may not be applied to previously held parties. Sorry no exceptions.
What kind of seating do you have in the party room?
Our party rooms have 4 tables with bench seating and we have benches along the wall for extra seating.
What color are your tablecloths? Can I request all the same color or specific colors?
Our party rooms each have 4 colorful tablecloths where the kids will sit at and 2 colorful tablecloths on the tables where the food is served from and the Goodie Bags are placed. We can not change our tablecloths but you are welcome to provide your own tablecloths if you would like.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
Can I order whole pizzas for the kids?
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10-15 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests.
What age groups do you allow for Open Jump times?
We accept all ages for Open Jump Sessions.
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is NON-REFUNDABLE once the session has begun.
Are there height restrictions for Open Jump?
YES! Children must be 34” tall to play on the inflatables at this facility. This is a NJ State requirement. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not event with an adult.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. Adults always play for FREE! However, siblings that are 17 years old or younger will be charged for their admission into our facility.
Do I need to stay with my child during the Open Play session
Yes – our Open Jump sessions are not drop-off events. An adult must remain with children during the playtime.
How do we pay for Special Events?
Special events must be pre-paid in advance and are non refundable or transferable. There are no discounts or coupons excepted for special events other than our in store emailed promotions or coupons.
Other Ways to Play
What food items can be brought into the facility?
No outside food is allowed except cake, cupcakes and ice cream.
"Faq" was last updated January 22nd, 2020 by