What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff members will be available to assist you in the party room.
What if I need to reschedule my party?
A $75 Re-Scheduling Charge will be assessed to change the date and/or time of a party after it has already been booked. Availability for new dates and times may vary.
Your deposit is fully refundable if you cancel your party at least 21 days before the scheduled date. If you cancel your event less than 21 days of the scheduled event, none of your deposit is refundable.
Is a deposit required?
A $100 deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, or ice cream for a party. We’re sorry, but no other outside food is permitted. No exceptions.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What if there is inclement weather the day of our party?
In the event of severe, inclement weather, and a state of emergency is officially issued in New Jersey, we will work with you to reschedule your party. The staff will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or trick candles.
We do accept PULL STRING Pinatas and any sort of table decor you wish to have.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Only 1 coupon or discount can be used for party. Coupons must be presented when reserving your party or at the time when your party checks out. Coupons may not be applied to previously held parties. Sorry no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
A staff member will call you about 7 days before your party with a Confirmation Call. At that time, we'll need to know the total count of guests. Also, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, experiences and other party options if you haven’t already. All details are needed 4 DAYS prior to event date. If we do not hear from Party Hosts 4 days prior to event date, any add-on food options not included in party package will be charged a flat $25 Late Food Change Fee.
Do you offer any other food besides pizza?
Yes. We have a menu with lots of options like sandwich trays, salads, and yummy finger foods. All food is prepared at a local restaurant, ordered a few days in advance, and delivered just in time for your party. There is a $25 change-fee for any changed made to Food Order less than 4 DAYS before the party starts.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. However, we do not inflate baloons.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! Depending on the Party Package, there is a $13.95-$18.95 charge per additional guest over the number included in the package. For the safest environment in the play Arenas, we do not recommend having more than 30 kids attend a party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!