Peoria, AZ
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We are excited to announce that our Official reopening date is August 1st. Daily updates may occur due to local officials' guidance so please check back for future updates.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols. Detailed checklists are utilized multiple times throughout the day for all routine cleanings and management enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected after each party. Party rooms: All tables benches, countertops and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of airless spray sanitizing devices between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: Extra Sanitizing Stations Placed throughout the facility so guests can wash hands and sanitize between arenas activities and party room. One-time Use Product implementation, such as disposable cups plates and cutlery, which will help reduce person to product contact and add an extra layer of protection. Readily available and sanitized utility carts to help you bring items to and from your car (available upon request). Signage placed throughout the facility to remind and encourage all guests and staff to engage in social distancing practices.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous safety, cleaning, and sanitization measures throughout the facility including but not limited to: the implementation of adding contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties and introduced individually packaged food items.
Do I need to wear a mask?
Yes, masks are required. In accordance with the Mayor's orders for the City of Peoria, except as specifically exempted in the order, all persons are required to wear a Face Covering over their nose and mouth while outside of the person's residence or personal vehicle in public settings. Team members will also wear Face Coverings as required by Executive Order 2020-40.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, American Express & Discover as payment options. Sorry no checks. If you have any coupons please show to the manager when checking in. Coupons cannot be combined
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $75 non-refundable deposit is due at the time of booking. You may reschedule your party up to 7 days of the party date. If you cancel your party at this time, the deposit will may be applied to a future party within the next 365 days or you may choose to receive eight open jump passes in lieu of your deposit.
What food items can be brought into the facility?
You may bring in cake and or cupcakes for your event. We’re sorry, but no other outside food is permitted.
Cancellation Policy
A $75 non-refundable deposit is due at the time of booking. You may reschedule your party up to 7 days of the party date. If you cancel your party at this time, the deposit will may be applied to a future party within the next 365 days or you may choose to receive eight open jump passes in lieu of your deposit.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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