General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. The store will reopen following the guidelines of the local government orders. You can still book your party now for a future date. For easy 24/7 bookings select 'book a party' at the top of this page and book your party online today!
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, American Express & Discover as payment options. Sorry no checks. If you have any coupons please show to the manager when checking in. Coupons cannot be combined
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring in cake and or cupcakes for your event. We’re sorry, but no other outside food is permitted.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Deposits are NON-REFUNDABLE You may reschedule within 30 days of the party date with an additional $100 deposit due at the time of rescheduling. If you cancel or reschedule within 7 days of your event, your deposit will be forfeited and a new deposit is required for a future booking.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by