What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Of course! You will have a designated coordinator during your party room experience. They will setup, serve the kids and clean up after. It's a completely hassle free experience!
Is a deposit required?
Yes, a $100 non-refundable deposit is required to reserve your party. The balance of your party is due and payable on the day of your party. Please remember that CA sales tax will be included for the applicable party items in the final bill at the end of your party.
What food items can be brought into the facility?
You may bring water, coffee, your dessert of choice (cake, cupcakes, ice cream, candy, etc.) and dry, prepackaged snacks (chips, pretzels, goldfish, etc.) to your party. We are proud to be a NUT-FREE Facility. So please, no nuts allowed. All other food, drinks, dips and dressings will have to be ordered through us as these outside items are not permitted in our facility. NO FOOD/DRINK IS ALLOWED IN THE ARENAS. Water only. Adults may have drinks, but tummies full of soda & bouncing don't mix.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you reschedule your party within 7-14 days of the event, there will be $100 convenience fee to be paid at the time of rescheduling. If you cancel/change your event within 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry, no exceptions).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
How do I schedule a Pump It Up party?
It's easy! Just give us a call (925) 978-1420 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online at pumpitupofoakley.com. Add-ons like glow, adventure parties, bubbles and food/drink need to be ordered over the phone with one of our party planners. If you have a coupon, it must be mentioned during the time of booking with one of our party planners.
Will the party room be available for us during our arena play time?
No, because there is usually another party in the party room or our staff are cleaning or prepping the rooms for parties.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we are unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase. If bringing ice cream, please bring an ice cream Scoop. Also, if purchasing any salads or platters, please bring serving tongs.
How many guests can I invite?
Please refer to the Birthday Party section of the website for our designated party packages. Additional guests are welcome at a per additional rate ($10-$18) depending on your party package! For the safety and pleasure of our guests, our arenas are limited to 40 jumpers. Please be advised that there is limited seating in our arenas & party room for adult guests. Our party room fits 15-25 adults comfortably depending on the number of children present.
Children aged 2 yrs-17 yrs, including the birthday child(ren) and siblings are counted for the party's package size. We'll ask for a headcount at the time of confirmation.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you about 4-5 days prior to your party to confirm your guest count and take your order for food, beverages, goodie bags, balloons, and other party options if you haven’t already confirmed it.
Do you offer any other food besides pizza?
Yes, alternative food options are available for an additional charge. Our online menu and brochure carries a wide variety of options including wings, salads, fruit & veggie platters and more... Please call us or check our detailed food Menu online for more details.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and cannot be combined with any discounts. Coupon must be mentioned at the time of booking and A PRINTED COPY must be provided at the start of the party. You can check the coupon for more details and some coupons may not be applied to previously booked parties. Sorry no exceptions!
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags and/or Balloon bouquet, you are welcome to bring your own. We will be happy to inflate your own for $1.25 per balloon.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:00am, 9:40am, 10:20am, 11:00am, 11:40am, 12:20pm, 1:00pm, 1:40pm, 2:20pm, 3:00pm, 3:40pm, 4:20pm, 5:00pm, 5:40pm, 6:20pm, 7:00pm, 7:40pm and 8:20pm.
Do you provide ice for drinks?
No, but our soft drinks are cold.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes, if it's within 48 hours of your party. Please contact the store so we can make the proper adjustments. All parties will be held to their confirmed package. No accommodations will be made to lower the kid count the day of the party. Please plan accordingly & set your RSVP date for the Sunday prior (if it's a Friday-Sunday party) or Thursday prior (if it'sa Monday-Thursday party) as we do confirmation calls Mondays & Fridays.
Do you have a refrigerator for my cakes or drinks?
Yes. We also have a freezer for an ice cream cake or ice cream.