General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables for both children AND adults. We do sell socks just in case you forget.
Is each guest, including adults, required to have a completed/signed waiver?
Every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the big inflatables including slides, jumpers etc. We also have many games for younger kids including toddlers.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax. However, adult supervision is still required for all events and parties.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Is there anything else I should know?
Guests will occasionally pick up a very minor friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows. In Arena A, it's also recommended that you use our slide mats and slide down the center of the slide to avoid such burns.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each party guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Of course! You will have a designated coordinator during your party room experience. They will setup, serve the kids and clean up after. It's a completely hassle free experience!
How do I schedule a Pump It Up party?
It's easy! Just give us a call (925) 978-1420 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online at pumpitupofoakley.com. Add-ons like glow, adventure parties, bubbles and food/drink need to be ordered over the phone with one of our party planners. If you have a coupon, it must be mentioned during the time of booking with one of our party planners.
How many guests can I invite?
Please refer to the Birthday Party section of the website for our designated party packages. Additional guests are welcome at a per additional rate ($12-$18) depending on your party package! For the safety and pleasure of our guests, our arenas are limited to 40 jumpers. Please be advised that there is limited seating in our arenas & party room for adult guests. Our party room fits 15-25 adults comfortably depending on the number of children present. Children aged 2 yrs-17 yrs, including the birthday child(ren) and siblings are counted for the party's package size. We'll ask for a headcount at the time of confirmation.
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:00am, 9:40am, 10:20am, 11:00am, 11:40am, 12:20pm, 1:00pm, 1:40pm, 2:20pm, 3:00pm, 3:40pm, 4:20pm, 5:00pm, 5:40pm, 6:20pm, 7:00pm, 7:40pm and 8:20pm.
What food items can be brought into the facility?
You may bring cake and bottled water to your party. We offer wide variety of food including pizza, appetizers, sandwiches, drinks, dips, ice cream (dippin dots), fruit trays, vegetable trays, salads and dressings options on our menu to cater all your guests. We’re sorry, but no other outside food is permitted. We are proud to be a NUT-FREE Facility. So please, no nuts allowed.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you reschedule your party within 7-14 days of the event, there will be $100 convenience fee to be paid at the time of rescheduling. If you cancel/change your event within 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry, no exceptions).
Is a deposit required?
Yes, a $100 non-refundable deposit is required to reserve your party. The balance of your party is due and payable on the day of your party. Please remember that CA sales tax will be included for the applicable party items in the final bill at the end of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you offer any other food besides pizza?
Yes, alternative food options are available. Our online menu and brochure carries a wide variety of options including wings, salads, fruit & veggie platters, ice-cream (dippin dots) and more... Please call us or check our detailed food Menu online for more details.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you about 4-5 days prior to your party to confirm your guest count and take your order for food, beverages, goodie bags, balloons, and other party options if you haven’t already confirmed it.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes, if it's within 48 hours of your party. Please contact the store so we can make the proper adjustments. All parties will be held to their confirmed package. No accommodations will be made to lower the kid count the day of the party. Please plan accordingly & set your RSVP date for the Sunday prior (if it's a Friday-Sunday party) or Thursday prior (if it'sa Monday-Thursday party) as we do confirmation calls Mondays & Fridays.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase. If bringing ice cream, please bring an ice cream Scoop. Also, if purchasing any salads or platters, please bring serving tongs.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
No, because there is usually another party in the party room or our staff are cleaning or prepping the rooms for parties.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we are unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.
Do you provide ice for drinks?
No, but our soft drinks are cold.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Open Jump FAQ
Are reservations required?
Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps, Special Events or Holiday Jumps. Online reservations are non-refundable nor transferable.
When does Open Jump start?
Open Jump sessions begin on time with the viewing of our safety video. Total play time is typically divided equally between each Arena depending on our special events and parties. Sorry, no extra play time is allowed nor discounts/refunds given for late-comers or people who choose to leave early from their session. To ensure the best experience, please sign our online waiver ahead of time for ALL adults and children, bring socks for anyone who plans to jump (including adults) and be prompt.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events. Adult supervision is required at all times.
"Faq" was last updated January 22nd, 2020 by