Oakland, CA
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties. We are also limiting our presence in your private party room, where food is being consumed.
Do I need to wear a mask?
Everyone 2 years of age and older must continue to wear a mask, regardless of their vaccination status, in indoor public settings and businesses. We are following current orders from the Alameda County Health Department.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online:https://kiosk.pumpitupparty.com/2106.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options. Sorry no checks.
What options are available in the Party Rooms?
We have 4 large tables for guests to sit comfortably, 1 food table and 1 small cake table. Guest can bring their own balloons, goodie bags, and decorations. We do not permit ceiling decorations, streamers, silly string, confetti.
Can we just come in and play?
You are welcome to come in to play during our scheduled "Open Jump" times. Please see our Open Jump page for more information or our Events Calendar for scheduled Open Jump times.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
To limit the number of people in the party rooms, staff members are limiting the amount of time in the party room but will always be available to assist you!
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags or balloons you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

Open Jump

Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 5 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.
"Faq" was last updated January 22nd, 2020 by

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