Norwalk, CT
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We are excited to announce that our official reopening date is June 22nd. Daily updates may occur due to local officials' guidance so please check back for future updates.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: Extra Sanitizing Stations Placed throughout the facility so guests can wash hands and sanitize between arenas activities and party room. One-time Use Product implementation, such as disposable cups plates and cutlery, which will help reduce person to product contact and add an extra layer of protection. Readily available and sanitized utility carts to help you bring items to and from your car (available upon request). Signage placed throughout the facility to remind and encourage all guests and staff to engage in social distancing practices.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols. Detailed checklists are utilized multiple times throughout the day for all routine cleanings and management enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected after each party. Party rooms: All tables benches, countertops and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous safety, cleaning, and sanitization measures throughout the facility including but not limited to: the implementation of adding contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, and introduced individually packaged food items.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of airless spray sanitizing devices between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. We ask that all gratuities be settled at the front desk during check out.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
For the safety of all guests and to minimize traffic on rides, adults are not allowed to play on the rides.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, American Express and Discover as payment options. Sorry no personal checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that hosts arrive 10-15 minutes prior to their event time to check-in and go over details of the scheduled event. Guests should arrive 5 minutes prior to your scheduled party to allow time for check-in and the Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $75 non-refundable deposit is due at the time of booking. You may reschedule your party up to 7 days of the party date. If you cancel your party at this time, the deposit will may be applied to a future party within the next 365 days or you may choose to receive eight open jump passes in lieu of your deposit.
What food items can be brought into the facility?
You may bring your own cake or cupcakes.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room, However to preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I have a party for more than one birthday child?
Yes. We do not have an extra charge for twin celebrations. Additional birthday kids that are siblings or friends there is a $50 fee.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

Open Jump

Are reservations required?
Reservations are preferred and highly recommended in order to secure your spot for any of our Open Jumps.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our Open Jump sessions are not drop-off events.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not event with an adult.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
How will the kids socially distance during Jump and Learn?
The designated learning spaces will be 6ft apart and we will limit each area to only 10 kids per area/activity.
What can my child bring to Jump and Learn?
We ask kids to bring only items needed to complete e-learning such as a laptop or tablet fully charged and a charger for the device. The device should be logged in and set with school requirements We will provide supplemental materials and activities beyond e-learning times.
Do you have early or late extended care options for Jump and Learn?
Yes, we offer extended care with early drop off and extended pick up available - $10 for every 45 minutes. Must inform us 24 hours before early drop off. Early drop off available as early as 7:15 am. Aftercare available until 5:30 pm.
Will temperature be taken before entering the building?
Staff are required to ask the parent/guardian to confirm that the child does not have a fever, shortness of breath, or cough. Staff will also be checking temperature daily. Staff or children who have a temperature of 100 degrees or higher are not permitted into the program.
"Faq" was last updated January 22nd, 2020 by

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