What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Friday and Weekend Parties - two staff members will be available to assist you in the party room. Weekday Monday - Thursday Parties- The party staff will not be in the party room with you, but we’ll check in from time to time, so it’s up to you how to use the 35 minutes in the party room. This includes Classic, Deluxe and Ultimate Package. Please call store about questions/ concerns on weekday party structure.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per balloon for Latex. We no longer offer a Helium balloon option.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
What kind of drinks can I bring?
You may bring water bottles and milk, we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
What food items can be brought into the facility?
You may bring cake, cupcakes, cookies, brownies, donuts, ice cream, chips, pretzels, popcorn, goldfish and candy, We’re sorry, but no other outside food is permitted.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!