What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What kind of drinks can I bring?
You may bring water bottles and milk, we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per balloon for Latex. We no longer offer a Helium balloon option.
How many guests can I invite?
A Private Party at Pump It Up in Crystal Lake can comfortably accommodate 2-40 children. The party is 100% private. The only per child costs you incur are for additional items such as food, drinks, goodie bags, etc.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Can I order whole pizzas for the kids?
No. You have to pay the $3.50/child price for their pizza. That will include 2 slices and a drink for each child. You are welcome to order additional pizza or anything else from our menu if you would like.
What food items can be brought into the facility?
You may bring cake, cupcakes, cookies, brownies, donuts, ice cream, chips, pretzels, popcorn, goldfish and candy, We’re sorry, but no other outside food is permitted.