What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. (Note: It is our policy that our Pump It Up Staff will be in charge of cutting and serving the cake unless the party host requests an alternative).
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. You can also adjust your party package closer to the party based on your final kid count.
Is a deposit required?
A $200 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. We gladly accept VISA, MasterCard, American Express, Discover, Debit Card and Cash. Your deposit will be removed from the final bill. **We require a $500 deposit for teen parties (ages 14+)--the additional $300 of this deposit is refundable if there are no damages to the facility at the end of your party. In the event there are no damages to our facility at the conclusion of your party, this additional deposit amount may be applied to your party's remaining balance.**
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel your party, you will lose your deposit. If you need to reschedule within 15 days of your party, there will be a non-refundable $100 fee, but your deposit will be transferred to a new date.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! If your head count should rise above your reserved package, you will be charged an additional fee per each additional child. Fees vary by package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 35.
What food items can be brought into the facility?
You may bring: cake, cupcakes, cookies, prepackaged chips or pretzels, prepackaged vegetable trays, prepackaged fruit trays and bottled water. We’re sorry, but no other outside food is permitted. You will incur a fee of $30 per medium tray if non-permitted/outside food/drink is brought to your party. All food will be served in our party room during the last 40 minutes of your party. * For safety of the children, any cooler you bring will be stored outside building until we're ready to setup.
Do you have a refrigerator for my cakes or drinks?
We DO offer refrigeration for cakes but may not always have space if your cake requires freezing. Please confirm with the store if you intend to bring an ice cream cake to ensure space is available at the time of your party.
Do you offer any other food besides pizza?
Yes. Please see our catering menus for all of the available options (including salad, sandwiches, and more).
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. You may bring bottled water to the party. *For your safety and enjoyment, food is not permitted in the inflatable arena(s).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I bring my own goodie bags and/or balloons?
GOODIE BAGS : If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. BALLOONS: You may bring your own inflated balloons. If you are unable to bring them inflated we’d be happy to inflate your balloons for an additional fee per balloon. Please call us for pricing.
Can I use my own decorations and/or paper products in the party room?
All of our birthday party packages include complimentary table cloths, plates, cups, napkins and utensils in generic colors. If you would prefer, you’re welcome to bring your own pre-assembled decorations and/or paper products to be used in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Should you choose to bring extensive decorations, additional staff is available at an additional fee.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. You may also bring non-breakable serving-wares (NO glass, NO porcelain please).
Do you provide party room set up and clean up?
Absolutely! Your party room will become available to set up 50 minutes after your party start time. Please remember that we have 20-30 minutes to set up so make sure all decorations are pre-assemebled. We also clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Our team of expert party planners can help you select the appropriate amount of food.
How many slices are in a pizza?
There are 12 kid-friendly slices in a Large Pizza.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
You may modify your orders on the day of the party, excluding food.
What additional items are available for purchase?
PINATAS: We sell pull string piñatas as an added feature to your party experience. Prices start at $45.00 filled with toys and candy. Outside pinata's are permitted only if they are pull string and the piñata filler is kept separate so that we are aware of the weight and contents prior to filling. If you chose to bring your own pinata there will be a $15 insurance coverage fee for all your guests.