General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with the State Of California Executive Order N-33-20. If you have a party scheduled with us and we are still closed on the day of your event, we will automatically suspend your deposit and postpone your event. Anyone whose party is automatically postponed will receive an email confirmation of the postponement and you will be free to re-book with no restrictions when we reopen. We hope your families stay healthy and happy and hope to see you soon!
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Are eyeglasses permitted on our inflatables?
For safety purposes, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are permitted.
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, Discover, or AMEX as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. (Note: It is our policy that our Pump It Up Staff will be in charge of cutting and serving the cake unless the party host requests an alternative).
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. You can also adjust your party package closer to the party based on your final kid count.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! If your head count should rise above your reserved package, you will be charged an additional fee per each additional child. Fees vary by package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 35.
What food items can be brought into the facility?
You may bring: cake, cupcakes, cookies, prepackaged chips or pretzels, prepackaged vegetable trays, prepackaged fruit trays and bottled water. We’re sorry, but no other outside food is permitted. You will incur a fee of $30 per medium tray if non-permitted/outside food/drink is brought to your party. All food will be served in our party room during the last 40 minutes of your party. * For safety of the children, any cooler you bring will be stored outside building until we're ready to setup.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel your party, you will lose your deposit. If you need to reschedule within 15 days of your party, there will be a non-refundable $100 fee, but your deposit will be transferred to a new date.
Is a deposit required?
A $200 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. We gladly accept VISA, MasterCard, American Express, Discover, Debit Card and Cash. Your deposit will be removed from the final bill. **We require a $500 deposit for teen parties (ages 14+)--the additional $300 of this deposit is refundable if there are no damages to the facility at the end of your party. In the event there are no damages to our facility at the conclusion of your party, this additional deposit amount may be applied to your party's remaining balance.**
Do you have a refrigerator for my cakes or drinks?
We DO offer refrigeration for cakes but may not always have space if your cake requires freezing. Please confirm with the store if you intend to bring an ice cream cake to ensure space is available at the time of your party.
Do you offer any other food besides pizza?
Yes. Please see our catering menus for all of the available options (including salad, sandwiches, and more).
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. You may bring bottled water to the party. *For your safety and enjoyment, food is not permitted in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Our team of expert party planners can help you select the appropriate amount of food.
Can I bring my own goodie bags and/or balloons?
GOODIE BAGS : If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. BALLOONS: You may bring your own inflated balloons. If you are unable to bring them inflated we’d be happy to inflate your balloons for an additional fee per balloon. Please call us for pricing.
Can I use my own decorations and/or paper products in the party room?
All of our birthday party packages include complimentary table cloths, plates, cups, napkins and utensils in generic colors. If you would prefer, you’re welcome to bring your own pre-assembled decorations and/or paper products to be used in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Should you choose to bring extensive decorations, additional staff is available at an additional fee.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. You may also bring non-breakable serving-wares (NO glass, NO porcelain please).
Do you provide party room set up and clean up?
Absolutely! Your party room will become available to set up 50 minutes after your party start time. Please remember that we have 20-30 minutes to set up so make sure all decorations are pre-assemebled. We also clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
How many slices are in a pizza?
There are 12 kid-friendly slices in a Large Pizza.
What additional items are available for purchase?
PINATAS: We sell pull string piñatas as an added feature to your party experience. Prices start at $45.00 filled with toys and candy. Outside pinata's are permitted only if they are pull string and the piñata filler is kept separate so that we are aware of the weight and contents prior to filling. If you chose to bring your own pinata there will be a $15 insurance coverage fee for all your guests.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
You may modify your orders on the day of the party, excluding food.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10-15 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests. We reserved the right to change and or cancel any jump within 24 hours of event. Please check event calendar prior to event to confirm event status
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers. Jump events may change if there are no reservations. **We reserve the right to cancel or change any open jump that does not have reservations 24 hours prior to event start time. Jumps may change so check our events calendar prior to coming to a non reserved event.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests over the height of 34" and under the age of 18 would be required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events. We do however have drop off events frequently(such as Parents Night Out and Camp Pump It Up). Please call for complete details and requirements.
How do we pay for Special Events?
Special events must be pre-paid in advance and are non refundable or transferable. There are no discounts or coupons excepted for special events other than our in store emailed promotions or coupons. Special Events include but are not limited to: Parents Night Out, Holiday Special Events, General Special Events, School Closings, Special Themed Jumps.
Other Ways to Play
Are reservations required for camps?
Advance Reservation and Pre-Payment are required. Contact us 949.951.9663 to learn more
"Faq" was last updated January 22nd, 2020 by