Pump It Up Frequently Asked Questions

As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event.

Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.

Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: Extra Sanitizing Stations placed throughout the facility so guests can sanitize between arenas activities and party room. One-time Use Product implementation, such as disposable cups plates and cutlery, which will help reduce person to product contact and add an extra layer of protection. Readily available and sanitized utility carts to help you bring items to and from your car (available upon request). Signage placed throughout the facility to remind and encourage all guests and staff to engage in social distancing practices.

No, it is totally optional at our facility.

Yes, socks are required for all children playing on the inflatables.

Absolutely! Our inflatables are custom-designed for heavy indoor use and undergo rigorous testing for all ages before being introduced at any of our facilities nationwide. At our location, each inflatable is securely anchored to the floor, wall, and/or ceiling for enhanced stability. Entrances and exit points are wiped down after every party, and all inflatables are routinely cleaned and inspected as part of our ongoing maintenance schedule.

For insurance purposes, all guests entering our arenas must have a completed waiver. Guests under 17 years of age must have their waiver completed and signed by a parent or guardian. For convenience, family members aged 17 or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

For safety reasons, children under 34 inches are not permitted on or in the equipment under any circumstances, even if accompanied by an adult.

Our friendly and attentive staff will supervise the inflatable play areas, allowing you to relax and enjoy the celebration

A minimum 15% gratuity of the total party amount is not included in the package price and will be added at checkout.

For safety reasons, eyeglasses are not permitted on our inflatables. However, prescription sports goggles are allowed.

For safety reasons, guests wearing a cast or any motion-limiting medical device—such as a splint, sling, or brace—will not be permitted to participate on the inflatables. While they are welcome to attend the party at no charge, they will be unable to play on the inflatables.

For your convenience, we accept cash, Visa, MasterCard, Discover, and AMEX as payment options. Unfortunately, we do not accept checks.

We ask that you and your guests arrive 15 minutes before your scheduled party to allow time for check-in and viewing the Pump It Up safety video. Please do not arrive too early, as another party will be checking in. Thank you!

Yes, a staff member will be available to assist you in the party room.

DEPOSIT & PAYMENT: A non-refundable deposit of $200–$400 is required to reserve your party, with the remaining balance due on the day of your event. We gladly accept VISA, MasterCard, American Express, Discover, debit cards, and cash. Your deposit will be deducted from the final bill. SPECIAL NOTE: A $600 deposit is required for teen parties (ages 14+). Of this amount, $300 is refundable if no damages occur during the event. If the facility remains in good condition at the end of your party, the refundable portion may be applied to your remaining balance.

You may bring cake, cupcakes, cookies, prepackaged chips or pretzels, prepackaged vegetable trays, prepackaged fruit trays, and bottled water. We’re sorry, but no other outside food is permitted. A $50 fee per tray will apply if non-permitted food or drinks are brought to your party. All food will be served in our party room during the last 40 minutes of your event. For the safety of children, any cooler you bring will be stored outside the building until it’s time to set up.

It's easy! Give us a call, and we'd be happy to reserve your special day and time. For your convenience, you can also request a date or book your party online.

PRIVATE PARTIES: For the safety and security of your guests, your party is completely private at all times. There will be no other groups in the arenas or party rooms during your event, ensuring an exclusive experience. This allows our staff to focus entirely on your celebration and make the occasion truly special for your child.

All of our birthday party packages include complimentary tablecloths, plates, cups, napkins, and utensils in a selection of generic colors. If you prefer, you are welcome to bring your own pre-assembled decorations or paper products for use in the party room. Our team is available to set up pre-assembled decorations but cannot assemble them on-site. To preserve the integrity of our party spaces, we do not allow wall or ceiling decorations, streamers, silly string, or confetti. If you require extensive decorations, additional staff assistance can be arranged for an added fee.

For your convenience, we offer a variety of beverages for purchase. You may bring bottled water to the party. For your safety and enjoyment, food is not permitted in the inflatable arenas.

Absolutely! Your party room will be available for setup 50 minutes after your party start time. Please note that we have 20–30 minutes to set up, so all decorations should be pre-assembled. We also handle cleanup afterward.

Please refer to the Birthday Party section of our website for details on the designated guest count. There is a $27 charge per additional child beyond the number included in your party package. Our party rooms can accommodate up to 35 children, and we recommend keeping the total headcount (including children and adults) under 55 for the best experience.

Piñatas: We offer pull-string piñatas as an optional party add-on, starting at $50, filled with toys and candy. Outside piñatas are permitted only if they are pull-string and the filler is kept separate. This allows us to verify the weight and contents before filling. If you choose to bring your own piñata, a $15 insurance coverage fee will apply.

If you will be bringing a cake, please bring a serving knife and candles. You may also bring non-breakable serving-wares (NO glass, NO porcelain please).

All deposits are non-refundable—no exceptions. To avoid additional charges, cancellations or reschedules must be made with at least 14 days’ notice prior to your event. If you choose to cancel, your deposit will not be refunded. If you decide to reschedule, a $150 rescheduling fee will apply to your future event. Thank you for your understanding!

GOODIE BAGS: If you choose not to purchase our popular Pump It Up goodie bags, you are welcome to bring your own. BALLOONS: You are welcome to bring your own inflated balloons for your event. All balloons must arrive pre-inflated. If you need assistance with inflation, our team would be happy to help for an additional fee per balloon. Please call us for pricing details.

No, we’ve found that full tummies and bouncing don’t mix—our parties always begin in the inflatable arenas.

A large pizza is cut into 12 kid-friendly slices.

We do offer refrigeration for cakes; however, freezer space may not always be available. If you plan to bring an ice cream cake, please confirm with the store in advance to ensure space is available at the time of your party.

We will call you 3–4 days before your party to confirm your guest count. At that time, you’ll have the opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Our team of expert party planners can assist you in selecting the appropriate amount of food to ensure a great experience.

Alcohol is not permitted in our facility.

You may modify your orders on the day of the party, except for food

- FREE Entry: Adults or caregivers (18 years and older) accompanying a paying child receive free admission. - Additional Guests: Siblings or any extra guests over 34” in height and under 18 years old must pay for admission. - Infants & Small Guests: Guests under 34” in height may enter free of charge with a paying guest. They are welcome to use floor toys but cannot access the large inflatables.

Yes, our Open Jump sessions are not drop-off events—children must be accompanied by an adult. For complete details and requirements, please call us directly,

An admission fee applies to all children attending Open Jump and covers entry to the facility. - The fee is non-refundable once the session has begun.

Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers. Jump events may change if there are no reservations. **We reserve the right to cancel or change any open jump that does not have reservations 24 hours prior to event start time. Jumps may change so check our events calendar prior to coming to a non reserved event.

Reservations are recommended but not required for jump sessions. We reserve the right to modify or cancel any jump event within 24 hours of its scheduled time. To confirm event status, please check our event calendar before attending.

Special events must be prepaid in advance and are non-refundable and non-transferable. Discounts or coupons are not accepted for special events, except for in-store emailed promotions or coupons. Special events include—but are not limited to—Parents' Night Out, Holiday Specials, General Special Events, School Closures, and Special Themed Jumps.