General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest (adult or child) who enters our arenas must have a completed waiver. All guests younger than 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged under 18 years old may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-Givers(18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests over the height of 34" and under the age of 18 would be required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. There is a 2 adult maximum per paying child/family during Open Jumps or Special Events. All additional adults must pay fee.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s). Guests who arrive late to birthday parties may be given verbal safety instructions.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, American Express as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional guest over the number included in your party package(charges vary depending on the package). A maximum of 35 kids is permitted and NO MORE THAN 45 total guests. Parties over these amounts will require special accommodation and will need to be scheduled or rescheduled accordingly. Parties of this size are considered special events and are subject to additional charges.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, and candy to your party. We’re sorry, but no other outside food is permitted.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled to a date within 30 days of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. (no helium tanks please.)
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every four-five adults. These pizzas must be ordered when we call you to confirm your party and order pizza for the children. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring your candles. For your convenience, we also have cameras and socks available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we will be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. Guests who arrive late will be escorted into your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have a craft activity during the party?
Because of the time allotted for each party, and potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
What if there is inclement weather the day of our party?
Cancellations due to inclement weather are handled on a case by case basis, and must be rescheduled to a date within 30 days of the original date. We will work with you to find a suitable time/day for your event, however we cannot guarantee the new time/day will be similar to your original party booking. We will charge the remainder of the base party price at time of rescheduling as an additional deposit. Any party not rescheduled will be subject to our standard cancellation policy.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, including Fruit Punch and Lemonade. We also serve Capri Sun juice pouches.
Open Jump FAQ
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by