General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
For safety purposes anyone under 34 inches is not permitted on the equipment for any reason. All participants must be able to walk without assistance. Sorry, no exceptions.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome and appreciated.
Can adults play on the inflatables?
This is allowable as long as they are within the manufacturers guidelines for height and weight, all waivers are signed, and everyone is wearing socks. However, for the safely of the children, it is discouraged.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Do you offer a Military Discount?
Yes! Here at Pump It Up Fort Worth we support our troops. We offer a $1 per child discount for parties and Open Jump with an active military ID. Please call 817-570-7055 for details.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. The party pro will serve the kids and the adults will be self-serve.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What food items can be brought into the facility?
Updated Outside Food Policy: Under our new insurance provider, we can now allow pre-approved outside food and drinks for a rate increase. To offset that increase we are charging a minor fee for outside food and beverages. Fees and terms: $10 Drink Fee: prepackaged drinks (boxes, pouches, or plastic bottles only). No coolers (create a slip hazard) nor alcoholic beverages allowed. $20 Food Fee: Finger foods only (approved items: pizza, sandwiches, wings, meat trays, cheese trays, fruit/veggie trays, and/or samosas). Nothing requiring to be kept warm, reheated nor requiring utensils to serve. Combined Food and Drink Fee: $25 You still must bring your own cake or cupcakes at no charge. Space is limited, so please do not arrange to drop off items more than 15 minutes prior.
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 14 days before your party with no reschedule penalty. A rescheduling fee of $50 applies to change a party after the 14 day cut off time. You must pay for your party in full plus the reschedule fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-14 before the event, you will be responsible for 100% of the total.
At which age is a child considered a jumper for my party?
When we are counting your head count, we are counting any child between the ages of 18 months and 17. Non walkers and adults 18 and older will not be counted towards the head count. I am sorry, but since we allow adults to jump, we will count ALL kids in this age range because we would not feel right telling a kid they cannot jump when there are adults playing.
Is a deposit required?
A non-refundable deposit is required to reserve your party, but serves as a down payment and will be applied towards your final bill. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
When should I order food for our party? Goodie bags? Balloons? And other party options?
About a week before your party you should expect an email from us which will outline a call we will make to you to get a head count and finalize the details. This email will also have a pricing list for the different party extras that we offer and let you know about how many days before the party you should expect this call. It is during this call you will have the opportunity to order items like pizza, drinks, goodie bags, and glow if you haven’t already.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
There are 10 slices per pizza. All pizzas are large and from Doughboys.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before with Doughboys and cannot be changed on the day of your party. We have goodie bags and balloons on site and can adjust those based on your head count.
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
For Toddler Bounce, all walking children are charged full price. For All Ages Open Jump Any Child 2-17 is charged full price and walking babies under 2 are half price. Open Jump is not a drop-off event, so adults must stay, but they are free with a paid bouncing child. Underage caregivers cannot stay with the children unless there is adult supervision.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
What food items can be brought into the facility?
No outside food is allowed except cake or cupcakes. We offer pizza and drinks at an additional cost. This is only available when using the party room or during our special Family Pizza and Jumping Nights.
"Faq" was last updated January 22nd, 2020 by