What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
For an additional fee you can have a 3rd Party Pro (in the party room only) to serve the adults. If you do not pay for an additional Party Pro adults will be self-serve or served if the 2 Party Pros included in your package have time to help serve them.
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 14 days before your party with no reschedule penalty. A rescheduling fee of $50 applies to change a party after the 14 day cut off time. You must pay for your party in full plus the reschedule fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-14 before the event, you will be responsible for 100% of the total.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What food items can be brought into the facility?
You may bring cake or cupcakes, fruit tray, veggie tray, bottled water and juice boxes. Sorry, no coolers You may pay an outside food fee for authorized outside food and drinks.
10 kid parties $30, 15 kid parties $45, 20 kid parties $60 and 25 kid parties $75.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before with Doughboys and cannot be changed on the day of your party. We have goodie bags and balloons on site and can adjust those based on your head count.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
There are 10 slices per pizza. All pizzas are large and from Doughboys.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When should I order food for our party? Goodie bags? Balloons? And other party options?
About a week before your party you should expect an email from us which will outline a call we will make to you to get a head count and finalize the details. This email will also have a pricing list for the different party extras that we offer and let you know about how many days before the party you should expect this call. It is during this call you will have the opportunity to order items like pizza, drinks, goodie bags, and glow if you haven’t already.
At which age is a child considered a jumper for my party?
When we are counting your head count, we are counting any child between the ages of 2 and 17. Babies under 2 and adults 18 and older will not be counted towards the head count. I am sorry, but since we allow adults to jump, we will count ALL kids in this age range because we would not feel right telling a kid they cannot jump when there are adults playing.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).