What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, and introduced less contact party room procedures.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest between the ages of 2 and 17 who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options. Sorry no checks.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring in your own cake and/or cupcakes. We’re sorry, but no other outside food or drink is permitted.
Is a deposit required?
A $100 non-refundable, credit card deposit is required to reserve your party. The balance is due and payable on the day of your party. If deposit is being paid in cash, 50% of the party balance is due at the time of booking and is non-refundable.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
We require at least 7 days advance notice if you need to cancel or reschedule your party. If your party isn’t rescheduled within 1 month of the original party date, you will be responsible for 100% of the total party price. If you cancel your party within 6 days of your party date, you will be responsible for 50% and within 2 days of your party date, you will be responsible for 100%. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, and socks available for purchase.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by