When are you reopening?
We are excited to announce that our reopening date is Saturday, June 20th. Daily updates can occur due to local officials guidance so please check back for future updates.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests 17 years of age and under must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. All Adults must also sign an adult waiver. This also helps us to maintain a correct headcount so that we know how many people we have in the facility at all times.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, American Express as payment options. Sorry no personal checks.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive no more than 10 to 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - Trained staff members will handle every detail of your Pump It Up party!
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party. Please keep in mind that we can only fit a maximum of 45 people total in the party room. Thats, kids + adults= 45
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party if paying by credit. If paying your deposit by cash the base price is needed to reserve, but only $100 of that price is non-refundable. The balance is due and payable on the day of your party, by cash or credit.
What are your standard weekend party start times?
Every day of the week our parties begin at 9:00 am, and there is a new time slot every 45 minute interval after that thru 11:50 pm. (9:35, 10:10, 10:45 etc)
What food items can be brought into the facility?
the only outside food items that you can bring in are limited to this list: 1. Cake (cupcakes are good too) 2. Ice Cream 3. Potato Chips 4. Pretzels 5. Raw Fruit Tray 6. Raw Veggie Tray 7. Drinks (Please no glass containers) All other items can be ordered thru us! YOU MAY BRING IN YOUR OWN FOOD FOR AN ADDITIONAL $100. Sorry, no warming devices; This includes anything requiring electricity, or an open flame.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun, but my drop off and pick up, but at the party host’s discretion.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party.Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within one week of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions)
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer 20 oz bottles of water, juice, and soda for purchase. You may also purchase a 2 liter coke product from our ala carte menu. No glass containers please.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per balloon.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own table top decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you have a refrigerator for my cakes or drinks?
Yes- We hace a refridgerator and freezer on site.
How much pizza should I order for the adults and what about their drinks?
We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you offer any other food besides pizza?
Yes! While we do have a wide variety of single or multi topping pizzas, we also offer: chicken, sandwich wraps, and vegetarian options too!
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arenas..
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you two days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, and socks available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue, sand or glitter.
What additional items are available for purchase?
Yes. We can provide you with goodie bags, helium balloons, pizza, chicken, wraps. vegetable trays, GLOW batons, GLOW necklaces, t-shirts, and sports bottles (additional charges apply)
How many slices are in a pizza?
30 squares for each of our Ledos Large Pizzas
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
Do you have a cake vendor that I can order a cake from?
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I order whole pizzas for the kids?
We have a lot of package options to suite your needs, but you are also welcome to order pizzas ala carte for $15 each.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, admission is required for children ages 2 - 17
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
Our camp has become the breakthrough star of Howard County camps! Due to the popularity, we do fill up fast, so the best thing to do is to contact us so we can get your child registered as soon as possible.
What food items can be brought into the facility?
No outside food is allowed except cake, cupcakes, cookies and candy. We have an extensive menu for adult food and can get almost anything you can think of. We do allow our Monday thru Friday field trips to bring in bagged lunches for an adjusted fee
"Faq" was last updated January 22nd, 2020 by