What time should my guests and I arrive at the party?
We ask that you and your guests arrive no more than 10 to 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - Trained staff members will handle every detail of your Pump It Up party!
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party.Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within one week of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions)
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party if paying by credit. If paying your deposit by cash the base price is needed to reserve, but only $100 of that price is non-refundable. The balance is due and payable on the day of your party, by cash or credit.
What food items can be brought into the facility?
the only outside food items that you can bring in are limited to this list: 1. Cake (cupcakes are good too) 2. Ice Cream 3. Potato Chips 4. Pretzels 5. Raw Fruit Tray 6. Raw Veggie Tray 7. Drinks (Please no glass containers) All other items can be ordered thru us!
YOU MAY BRING IN YOUR OWN FOOD FOR AN ADDITIONAL $100. Sorry, no warming devices; This includes anything requiring electricity, or an open flame.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arenas..
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue, sand or glitter.
Do you have a cake vendor that I can order a cake from?
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
How many slices are in a pizza?
12 Slices per pizza
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer 20 oz bottles of water, juice, and soda for purchase. You may also purchase a 2 liter coke product from our ala carte menu. No glass containers please.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you two days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you offer any other food besides pizza?
Yes! While we do have a wide variety of single or multi topping pizzas, we also offer: chicken, sandwich wraps, and vegetarian options too!
What are your standard weekend party start times?
Every day of the week our parties begin at 9:00 am, and there is a new time slot every 45 minute interval after that thru 11:50 pm. (9:35, 10:10, 10:45 etc)
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own table top decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per balloon.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party. Please keep in mind that we can only fit a maximum of 45 people total in the party room.
Thats, kids + adults= 45
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun, but my drop off and pick up, but at the party host’s discretion.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
Do you have a refrigerator for my cakes or drinks?
Yes- We hace a refridgerator and freezer on site.
How much pizza should I order for the adults and what about their drinks?
We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What additional items are available for purchase?
Yes. We can provide you with goodie bags, helium balloons, pizza, chicken, wraps. vegetable trays, GLOW batons, GLOW necklaces, t-shirts, and sports bottles (additional charges apply)
Can I order whole pizzas for the kids?
We have a lot of package options to suite your needs, but you are also welcome to order pizzas ala carte for $15 each.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products.