Chicago, IL
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Pump It Up Frequently Asked Questions

Boundless Fun

We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!

100% Private

It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!

Completely Customized

You can tailor every detail of the party experience to make it as special as the birthday kid!

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General Pump It Up FAQ

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Additionally, each inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at
Are there any age/height restrictions?
Yes. For safety purposes, each ride has a minimum height requirement noted on its safety sign. We ask that guests abide by these recommendations.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Yes. On your final confirmation email, you will notice a 10% optional gratuity will be added. Please consider this a recommendation as all gratuities are optional, but welcomed.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options. Sorry, we do NOT accept Discover, American Express or personal checks.

Birthday Party Questions

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes prior to the party start time. This will allow time for you and your guests to check in at the front desk. Free street parking is available on Eastman or Dayton. If you cannot find street parking we offer validated parking in the British School's garage. The rate is $7 for less then 2.5 hours.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - dedicated Party Coordinators will set up your private party room. They will assist in handing out food, cutting and distributing cake, and entertaining the children. The Coordinators will also wrap up any left overs and handle all the clean up for your party.
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. We will review your final bill at the end of your party. Your deposit will be removed from the final bill.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun, but are not required to stay.
What food items can be brought into the facility?
You may bring cake, cupcakes, cookies, ice cream, brownies, or donuts to your party. We’re sorry, but no other outside food is permitted. You may bring any non-alcoholic beverages.
Do you offer any other food besides pizza?
Yes. Please see our catering menus for all of the available options (including appetizers, pasta, salad, sandwiches, dry snacks, fruit, vegetables, and more).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Do you have a refrigerator for my cakes or drinks?
Yes. Space is limited, so please do not arrange to drop off items more than 15 minutes prior to the start of your event.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. Please make sure that all aspects of your goodie bag come pre-assembled prior to your arrival. You may also bring in your own balloons. Please make sure your balloons are pre-inflated prior to arrival. Additionally, we DO NOT allow balloons that are filled with confetti, glitter, streamers, etc.
Can I use my own decorations and/or paper products in the party room?
All of our birthday party packages include complimentary table clothes, plates, cups, napkins and utensils. If you would prefer, you’re welcome to bring your own pre-assembled decorations and/or paper products to be used in the party room. Unfortunately, we cannot move the tables in the party room. To preserve the integrity of our party rooms, we do not permit streamers, silly string, confetti, or piñatas. We also cannot tape or adhere anything to the wall or ceiling.
How much pizza should I order for the adults and what about their drinks?
During confirmation one of our party planning specialists can make a recommendation for what is appropriate for your group size.
Are there any additional items I need to bring to the party?
No. We have everything you need to host your party including: plates, napkins, cups, table cloths, plastic ware, candles (assorted stick), lighters, and serving knives. Satellite radio is available in every room, or if you choose to do so you may bring a kid-friendly CD which can be played in any room. Devices with a headphone jack (if you have a newer iphone, please bring the adapter) can only be played in the party room but not the arenas.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options; if you haven’t already. Our team of expert party planners can help you select the appropriate amount of food.
How many slices are in a pizza?
We offer a 14" pizza. The pizza is sliced into 12 child sized, triangular slices. A pizza typically serves 6 children or 4-5 adults.
How do I schedule a Pump It Up party?
It's easy! Just give us a call, reserve online, or stop in and we'd be happy to reserve your special day and time!
What if I need to reschedule my party?
We require at least 15 days advance notice if you need to cancel or reschedule your party. Within 14 days of your event, you may re-schedule to any available Mon-Thursday party time and you must increase your deposit to 50% of your party package price. Within 48 hours of the event, you may re-schedule to any available Mon-Thursday party time and you must increase your deposit to 100% of your party package price.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. Goodie bags and balloons are both on hand and can be adjusted as needed on the day of the event.
How many guests can I invite?
Unless you have arranged a custom event package with us, your party can accommodate up to 40 children and no more than 60 total people; kids and adults combined. Additionally you will be charged $15 for any additional child that exceeds your party package.
Do you have a cake vendor that I can order a cake from?
Yes. We offer ice cream cakes from Dairy Queen. All cakes come standard with a layer of chocolate soft serve, a layer of vanilla soft serve, and an Oreo fudge cookie crumble in the middle. You can select the decal, border color, text color, and message. Please note that all cakes must be ordered a minimum of 10 days in advance.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.

Open Jump FAQ

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. All children ages 2-17 will be charged admission. Children 23 months and younger may enter for free with a paying sibling.

Other Ways to Play

Are reservations required for camps?
Camps are required to make a reservation in advance for field trips.
"FAQ" was last updated August 23rd, 2019 by

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