What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
Our policy is flexible, bring anything you like. The only thing we prohibit is an open flame to heat the food up. Remember, we have refrigerators and freezers, but no ovens or microwaves.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $5 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit anything that will damage the walls or ceiling. Piñatas are allowed only if they have a pull string to open.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate non mylar balloons for you for $0.50 per balloon.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please don't forget the candles. We will provide a serving knife and a lighter. For your convenience, please bring a few extra pairs of socks for your guest just in case they forget, although we do have socks available for purchase.
What additional items are available for purchase?
Yes. We can provide you with goodie bags, helium balloons, pizza, cakes, ice cream, t-shirts (additional charges apply)
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer Capri Suns and 2 liter Coke products for purchase.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the day before your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you offer any other food besides pizza?
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our cooler as well.
Do you have a refrigerator for my cakes or drinks?
How many slices are in a pizza?
10 slices in all of our pizzas