Pump It Up Frequently Asked Questions
General
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Birthday Party
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require 15 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 13 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 48 hours (2 days) of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions). Also, cancellations are not accepted over voicemails or emails.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, and/or ice cream to your party. We’re sorry, but no other outside food is permitted.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do you have a cake vendor that I can order a cake from?
Yes, we have a partnership with Coldstone Creamery if you are interested in ordering an ice cream cake or cupcakes. We offer free delivery as well!
How many guests can I invite?
Our maximum capacity is NO MORE than 70 people in total. Of the 70 person maximum, we only allow 35 children maximum to ensure safety while in our inflatable arena(s). If you would like to invite more than 70 people, your party will be treated as a special event and must be coordinated with our staff PRIOR to booking as such. Last minute show up of more than 70 guests will not be accommodated as it is against fire code to accommodate a group this size in our rooms. There is a $40 charge per additional child for the Classic package; this will only cover their admission, not food and drinks. It will be an additional $46 per child for the Deluxe Package & $49 per child for the Ultimate package; this will cover their admission, balloon, and goodie-bag, not their food and drinks.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Open Jump
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by
