Pump It Up Frequently Asked Questions

As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.

We are excited to announce that we are now OPEN !!! for 100% private and safe birthday parties, or a private jump at Pump It Up. You can reserve your party slot either by booking online, or by calling us at 650-352-5867 now. Party slots may be limited due to our safety procedures and high demand to begin with. We are so excited to welcome you back at your favorite birthday party play place.

Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.

We have implemented numerous measures to limit contact, including contactless payment options from your own cell phone, restricting use of infltables to kids only, and reduced cross-traffic between 100% private parties

Our staff wears mask and we encourage our guests to wear masks as well but we are not enforcing masksI CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.

We have invested in a commercial grade air filter system called Merv-13 that ensures fresh sir circulation in the facility. Our play arena ceiling height is almost 15 ft which makes it a huge space. And you are 100% private in each of these huge arenas with just the guests that you invite. - Party Pros wear masks, gloves while serving food, and are trained to do frequent hand-washing. -No touch waiver check-in process from your own cell phone.

Yes, socks are required to play on the inflatables.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!

Gratuities for our staff are always welcome.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.

We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

Yes - a staff member will be available to assist you in the party room.

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

To avoid additional charges, we require 15 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 13 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 48 hours (2 days) of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions). Also, cancellations are not accepted over voicemails or emails.

You may bring cake, cupcakes, and/or ice cream to your party. We’re sorry, but no other outside food is permitted.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

No alcohol is allowed in our facility.

Yes, we have a partnership with Coldstone Creamery if you are interested in ordering an ice cream cake or cupcakes. We offer free delivery as well!

Please refer to the birthday party food tab for a complete list of food options and pricing.

There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Yes – our weekly Open Jump sessions are not drop-off events.

Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.

We recommend that you reserve your childs space for camp. Please contact us to make reservations.