General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment unless accompanied by an adult
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
We do not allow adults to play on the inflatables with the children for safety reasons. We do allow you to assist your child on and off the inflatables. We do not want any adults sliding or bouncing around the little ones please.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an $8 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
What food items can be brought into the facility?
We allow you to bring any desert (cake, cupcakes, ice cream etc). You may bring your own drinks or we sell cold drinks. No other outside food is allowed other than dry snacks such as chips, pretzels or crackers. There are 3 exceptions; cheese sticks, carrots & apple slices. No outside hot or cooked food please. We do sell pizzas and we will contact you a few days before your party to see if you would like to purchase pizza, drinks, ice cream, balloons and goodie bags for your party. We ask that you place your final pizza order by noon the day before your party please.
What if I need to reschedule my party?
To avoid additional charges, we require at least 10 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own however when you buy them from us it is very convenient because you only pay for the amount taken by the kids. You may also bring in your own balloons. Our balloons prices are very reasonable saving the hassle of going out to buy the baloons and struggling to get them in the car!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles. We also sell candles for just 25 cents each for your convenience. We provide a lighter. We also provide all the plates, cups, napkins, forks and spoons you need for your party.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room or we are cleaning it and setting it up for your party. We like to keep the party and kids all together in the arenas so we do not promote going in and out of the play arenas during your private party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I add extra time to my party?
Please inquire if we have room in our schedule if you would like extra time in the party room. We charge $15 for 20 minutes. Sorry we cannot usually add play arena time.
Open Jump FAQ
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Are reservations required?
No. Reservations are not required.
When does Open Jump start?
Click on the Calendar (upper right of this page) for our updated Open Jumps. We update daily. We work around our private party schedule so we book our open pop-in play times 3-7 days in advance.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
What age groups do you allow for Open Jump times?
Open Jump Is for ages 12 & under only. Our GLOW jump sessions are for ALL ages. Costs: $8 per child (24 mos & younger $5). Please bring your socks!
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by