Arlington, TX
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We are excited to announce that our reopening date for PRIVATE parties and events is June 1. While we are not yet opening to the public for open jump, we have introduced a 10-kid private jump for weekday fun. Daily updates can occur due to local officials' guidance so please check back for future updates.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following in addition to our standard, diligent cleaning: spraying through sprayer or trigger bottles of Botaniclean, the most environmentally and child friendly disinfectant we could find that is still on the EPA's List N for use against SARS-COV-2, the cause of Covid-19.
What are your cleaning procedures?
Keeping areas clean and sanitary is of the utmost importance. The facility, including inflatables, will be disinfected after every private party or event. Staff receive training on the proper cleaning methods for every area of our facility and surfaces are thoroughly cleaned and disinfected. In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event. Due to Covid-19, we have spaced out party start times to allow for increased cleaning and disinfecting time between events. We are proud to use Botaniclean disinfectant, which is on the EPA's List N for specific authorized use against SARS-CoV-2, the cause of Covid-19, and is also EPA-registered as a Category IV low-toxicity disinfectant, requiring no warning labels.
Do I need to wear a mask?
Staff will be wearing masks. For our guests, that decision is left to the party host although it is noted that the CDC recommends wearing cloth face coverings in settings where other social distancing measures are difficult to maintain. At this time we are not hosting public events so we are leaving this decision to the party host because we understand that attendees for each private event may often be from the same household or family or within a close friend group.
How do 100% private parties make it safer to celebrate?
If you have an event to celebrate, Pump It Up is the place to do it! As always, our 100% private parties provide you the opportunity to be in control of who attends your event and, due to increased time between parties, allows us ample time to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing spraying device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe. We are especially proud to be using Botaniclean, a low toxicity disinfectant that requires no warning labels but is still on the EPA's List N for use against SARS-COV-2, the cause of Covid-19.
What other measures are you taking to follow social distancing protocols?
We are being extra cautious. With our spaced out party start times, we are not even close to reaching 25% of our building's capacity. We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, and reduced cross-traffic between 100% private parties, including turning off our water fountains in the lobby. We have added a smaller 5-kid party package and are encouraging party sizes of 15 or fewer kids to ensure plenty of room for everyone to spread out. For additional safety measures, staff will be wearing masks and having temperature checks each time they come to work. Also, with party host approval, we intend to check temperatures of all party guests.

General

How long are you closed for?
We are reopening on June 1st for smaller, PRIVATE parties and event only.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Our equipment has a weight limit. Some pieces will take over 500lbs. We recommend when the children are young, the parents accompany them in the equipment. This is allowable provided all waivers are signed, everyone is wearing socks, and that the weight limit for the individual piece is not exceeded.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no personal checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you with serving your guests in the party room. This staff member will also take care of set-up for you while you are playing and will clean up at the end. Sorry, but due to our rotation and other scheduled parties we cannot allow you into the party room to set up when you arrive.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. We will get contact information and a $100 non-refundable deposit at the time of booking. It is recommended to book at least 4-8 weeks in advance for a weekend during the school year and 4 weeks in advance for a weekend in the summer.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional child over the number included in your party package. Cost for additional children will vary by package. If you are having an adult only party and no children are in attendance, adults will be counted as children in your head count.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. Reschedule fees will apply to any reschedules that occur less than 7 days before the event.
What food items can be brought into the facility?
You may bring cake, cupcakes, cookies, brownies, ice cream (single-serve preferred), prepackaged dry snacks, candy, non-alcoholic beverages, vegetable trays, and fruit trays to your party without penalty. For the Early Riser Special and the early morning Pumpjama parties, you may also bring in donuts, cinnamon rolls, and muffins but nothing with meat or cheese or it will be subject to an outside food fee. We're sorry, but no other outside food is permitted without paying an outside food fee. UNDER NO CIRCUMSTANCES WILL OUTSIDE PIZZA OR ALCOHOL BE PERMITTED. If you have additional questions on this policy please call the Reservationist at 817-845-9869.
Do I need to stay at the party?
The party host/legal adult is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions.), but you may reschedule with no penalty as long as you do so at least seven (7) days before your event. If you cancel/change your event within 2-7 days of the event, you will be responsible for 50% of the total party price. If you cancel/change your event within 48 hours of the event, you will be responsible for 100% of the total party price.
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and any other non-alcoholic beverages. We do have limited refrigerator space to store your drinks, so it is recommended/preferred that you bring them in a cooler with ice. We have drinking fountains and also offer water and soda for purchase.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. Our paper products are yellow plates, orange cups and white utensils and napkins. Tablecloths are orange and blue (Party Room A) or red and purple (Party Room B). (6 tables). You may also provide your own goodie bags and balloons. To preserve the integrity of our party rooms, we do not permit confetti, silly string, streamers wall or ceiling decorations or pinatas that you hit. Pull String Pinatas are permitted.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but due to other private parties we cannot extend your play time in the inflatable arena(s) or allow re-entry unless, you book multiple parties or book the 8:30pm or 9pm time slots.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there are usually other parties scheduled after your party time, we will probably be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.
How many slices are in a pizza?
10 slices. All pizzas are large.
What if there is inclement weather the day of our party?
We look at news and weather forecasts very closely in the winter months. If school is closed, we will most likely close as well. If the day of your event truly has bad weathersuch that schools are or would be closed, you may reschedule without penalty. But, if you choose to reschedule within 7 days of your party, you run the risk of being charged a fee if the weather ends up being fine.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
We turn in a basic pizza order the night before your party so that the pizza company knows what time they need to come by and how many drivers they need for the day. Once we have a basic order, you can add to it BEFORE you enter the FIRST arena on party day - just tell the manager. For goodie bags, you are charged only for what you use, unless you have ordered an Ultimate, so an approximate headcount is okay.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
Our Open Jump Times are open to all ages at the cost of $8.00 per child aged 2-17, $5 per 1 year old, per session. Adults must stay and are free when accompanying a bouncing child
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by

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